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Email from domain assomamme.it are always going to junk only to Outlook receivers RRS feed

  • Question

  • Hello,
    A few days ago, we set up a G Suite account for our domain assomamme.it. All emails from that domain are going straight to the spam/junk email folder. We did all possible configurations on a DNS level for our domain and we get perfect scores on all spam testing tools. Just a few examples:

    • https://www.mail-tester.com/test-tskxmdpxq
    • https://toolbox.googleapps.com/apps/checkmx/check?domain=assomamme.it&dkim_selector=

    As you can see all the possible anti-spam measures were taken. We have valid SPF, DKIM and DMARC records and we are not in any blacklist, since the domain is brand new: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aassomamme.it&run=toolpage

    The mail we are trying to send is a welcome email to our newly subscribed customers, which has nothing that should mark it as a spam. We lost 2 days trying to figure out what the issue is, the only service that marks this email as spam is outlook.com.

    This is outrageous and unacceptable!

    We demand that our domain assomamme.it gets unlocked as soon as possible, since we are losing customers which are mad at us since our is a paying service. So again, we request that our domain gets checked and if needed removed from any black list.

    Kind Regards
    Tuesday, October 27, 2020 2:22 PM

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