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invalid coa after re-installation RRS feed

  • Question

  • hi, im having a problem activating my xp pro, just hoping you can help.

     

    my xp professional was already installed but i had problems with viruses so i bought a xp professional installation disc(with no product key) i wiped the hard drive and installed xp pro. but i wont activate, the key on the sticker matches the key on the diagnostic tools.

     

    im not to sure if the skicker is from an upgrade, i dont think it is but would this make a differents?

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JP948-BBT6C-3T4C3
    Windows Product Key Hash: sCd/qO8u8ne0t6MN84bEP0qjXTw=
    Windows Product ID: 76487-OEM-2244583-84789
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {F882CE57-426D-48B5-B457-085DC1D01B45}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F882CE57-426D-48B5-B457-085DC1D01B45}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3T4C3</PKey><PID>76487-OEM-2244583-84789</PID><PIDType>3</PIDType><SID>S-1-5-21-725345543-2111687655-854245398</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq nc4000 (DJ146S#ABU)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAS Ver. F.2F</Version><SMBIOSVersion major="2" minor="3"/><Date>20041210000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>0D530100018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, September 24, 2007 6:58 PM

Answers

  • Ellliot,

     

    Do you have a Dell or Compaq computer? Did you receive any reinstallation software media with the computer @ the time of purchase? Where did you purchase the  Windows XP software without a product key? Depending on the make/manufacturer you may contact the technicial support of the company and request them to send you the reinstallation media for the model. 

     

     

    Stephen Holm, MS

    Monday, September 24, 2007 8:22 PM