locked
OEM Vista Reactivation Problems RRS feed

  • Question

  • I have Vista Home Premium and I have tried all of the suggestions here in order to validate my license status. None of them worked. I do not want to reinstall windows as we have lots of photos and itune files we prefer not to lose.

    When I ran the Microsoft Genuine Advantage Diagnostic Tool (1.9.0019.0) it had a product key that does not match the one on the side of my computer.
    Wednesday, February 24, 2010 7:03 PM

Answers

  • Hello BFCIMail,

    It would seem that the core of this issue is the Product Key listed on the COA sticker on the computer.  Specifically, is that key, in fact, a OEM COA SLP Home Premium product key?

    If the key is an OEM COA SLP Home Premium product key, then Vista must be damaged in such a way as to be unable to recognize it's own OEM Home Premium product key. In this case, the recommendation would be to reinstall Vista

    If the key is Not an OEM COA SLP Home Premium product key, then either the Manufacturer placed the incorrect key on the COA Sticker (unlikely since they are made in batches of thousands, so thousands of PCs would have this problem and this would be the first I had heard of it) or it is a forgery and the Key on the sticker is just a bunch of random numbers or possibly some other explination that I can't think of at the moment.

    Either way, since you can not post that product key on the forums (since the whole world would then have access to it) I have no way to be able to check out the key.  Therefore I recommend that you create a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 10:28 PM
    Friday, February 26, 2010 10:28 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

     


    Carey Frisch
    Thursday, February 25, 2010 4:06 AM
    Moderator
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {F02E3737-92AA-4037-9DC2-4E3D355F8718}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F02E3737-92AA-4037-9DC2-4E3D355F8718}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3763370669-2472306117-1766527051</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>C51-MCP51</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.01</Version><SMBIOSVersion major="2" minor="4"/><Date>20061116000000.000000+000</Date></BIOS><HWID>C3323507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>25621E73433170A</Val><Hash>yJnpj1znaSivyhvP5Cmqoz3yDpo=</Hash><Pid>81607-901-7596611-64177</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAQACAAAAAwABAAEAnJ9szcJegBOaSUgkUpDYdfL0dPaTaxIFrFbvl462

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP-CPC  ASUSACPI
      FACP   HP-CPC  ASUSACPI
      HPET   HP-CPC  ASUSACPI
      MCFG   HP-CPC  ASUSACPI
      SSDT   HP-CPC  POWERNOW

     

    Thursday, February 25, 2010 5:27 PM
  • The specific problem is that I keep getting an error that says my copy of windows is not genuine. It cleared my wallpaper and left a message in the corner referring to build 6002. When I reboot, it asks me to enter a valid product id, but then I don't have the opportunity to do so. It also tells me I need to reinstall my Windows.

    This started happening suddenly after an "automatic update." Prior to that my valid copy that was purchased with my HP Pavillion PC from the now defunct Circut City for which I have a valid product key as per a sticker on the side of my PC was TOTALLY FINE.

    The prodcut key listed in the diagnostic report above does not match the last 15 numbers and letters on the product key sticker on the side of my PC.
    Thursday, February 25, 2010 5:34 PM
  • Hello BFCIMail,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.


    Thank you,
    Darin MS 

     

    • Marked as answer by Darin Smith MS Thursday, February 25, 2010 8:19 PM
    • Unmarked as answer by BFCIMail Thursday, February 25, 2010 10:05 PM
    Thursday, February 25, 2010 8:19 PM
  • I tried to comply with your instructions. The sticker on the side of my computer reads "Windows Vista Home Premium OEMAct HP" and the number that is listed next to Product Key is the one I entered and I got the following error message:

    "The Product Key you have entered will not work with this edition of Windows Vista

    You must either run Windows Vista Setup or enter a Windows Vista Home Premium product key."

    I am NOT ASKED if I would like to validate, I get the error first.

    Then I tried to run the slui.exe 4 and it gave me a "reinstall windows" box that said, " Windows must be reinstalled to activate. Insert the Windows installation DVD or CD into your computer to begin the reinstallation process."

    Which seems like an extreme thing to make your customers do periodically.

    So essentially, your instructions broke down as step five was thwarted, so I have not solved the problem yet.

    Thursday, February 25, 2010 8:53 PM
  • Hello BFCIMail,

    It would seem that the core of this issue is the Product Key listed on the COA sticker on the computer.  Specifically, is that key, in fact, a OEM COA SLP Home Premium product key?

    If the key is an OEM COA SLP Home Premium product key, then Vista must be damaged in such a way as to be unable to recognize it's own OEM Home Premium product key. In this case, the recommendation would be to reinstall Vista

    If the key is Not an OEM COA SLP Home Premium product key, then either the Manufacturer placed the incorrect key on the COA Sticker (unlikely since they are made in batches of thousands, so thousands of PCs would have this problem and this would be the first I had heard of it) or it is a forgery and the Key on the sticker is just a bunch of random numbers or possibly some other explination that I can't think of at the moment.

    Either way, since you can not post that product key on the forums (since the whole world would then have access to it) I have no way to be able to check out the key.  Therefore I recommend that you create a (no cost) support request at http://support.microsoft.com/gp/contactwga for additional assistance.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Friday, February 26, 2010 10:28 PM
    Friday, February 26, 2010 10:28 PM
  • I have found a method of solving OEM REGISTRATION PROCESS!! I am here to help you all for free :) I was in this problem for like 5 months.. and am out of it now.. Greetings from the UKRAINE.

    Matthew Sunday :)

    Thursday, November 22, 2012 11:58 PM
  • I have found a method of solving OEM REGISTRATION PROCESS!! I am here to help you all for free :) I was in this problem for like 5 months.. and am out of it now.. Greetings from the UKRAINE.

    Matthew Sunday :)

    Thursday, November 22, 2012 11:59 PM