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"this publisher has been blocked from running software on your machine" RRS feed

  • Question

  •  To Whom It May Concern:

    I am trying to download and install the MS IE8 beta.  I get the following error: "this publisher has been blocked from running software on your machine".

    I've looked into the IE7 "trusted publishers and None trusted publisher".  Microsoft isn't listed in these tabs.  Can anyone help?

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TRM84-FRFFJ-RJVR6
    Windows Product Key Hash: +3xaq0hqdNNsJdv4IpzL7PuNQ+E=
    Windows Product ID: 76487-640-6167503-23623
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8DAD9DA4-70F7-4B75-A97C-F9BDEF015E5C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Project Professional 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DAD9DA4-70F7-4B75-A97C-F9BDEF015E5C}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJVR6</PKey><PID>76487-640-6167503-23623</PID><PIDType>1</PIDType><SID>S-1-5-21-2238351464-1120476980-1461268223</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D620                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080111000000.000000+000</Date></BIOS><HWID>2B6C3507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4EC8D0A7FC12500</Val><Hash>CdaPerQ4DhbHslLBmC7785kZO2U=</Hash><Pid>73931-640-3507231-57673</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>39BF3766CDD6500</Val><Hash>7dGlzRZGwm9BE3s9GrX14phvyuY=</Hash><Pid>72077-640-2141076-55221</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>39BF3766CDD6500</Val><Hash>7dGlzRZGwm9BE3s9GrX14phvyuY=</Hash><Pid>72085-640-2141076-55441</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>923616304882586</Val><Hash>yjwyEzW6TkosQLVfrU4NwvXcxAA=</Hash><Pid>89409-707-0094224-65542</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>59106E8A1FFB288</Val><Hash>iTe+y6Yt9ZygKskYRMN88GSrrXU=</Hash><Pid>81605-324-7517341-65870</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="3B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    Thursday, September 25, 2008 1:07 PM

Answers

  • Hello Mewster,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The XP Professional product key installed on this computer is a Volumne Licensing Key (VLK) and has been blocked by Microsoft. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.




    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, September 25, 2008 5:36 PM
    Thursday, September 25, 2008 5:36 PM

All replies

  • Hello Mewster,

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The XP Professional product key installed on this computer is a Volumne Licensing Key (VLK) and has been blocked by Microsoft. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Professional before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.




    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, September 25, 2008 5:36 PM
    Thursday, September 25, 2008 5:36 PM
  • I'm having the same issue with install of IE8 and I'm sure the software on my machine is genuine. Is there another possible cause for this issue, like our admins blocking install of IE8?
    Monday, July 6, 2009 9:43 PM

  • To unblock a software publisher:
    1. In Internet Explorer, click the Tools button, and then click Internet Options.
    2. Go to the Content tab, Look under the Certificates section.
    3. Click on Publishers button.
    4. Select the Untrusted Publishers tab.
    5. Select the Publisher you wish to unblock and click the Remove button

    Thank you Marylynne

    Thursday, November 18, 2010 5:28 AM
  • Wat's the solution...I am also getting similar problem.
    Tuesday, January 24, 2012 4:47 AM
  • Start a NEW thread of your own - and post your OWN MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     http://www.microsoft.com/howtotell/content.aspx?pg=coa


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 9:36 AM
    Moderator
  • Please do not resurrect old threads (this one is over 3 years old)

    If you have a Validation or Activation related issue, please create your own thread for your own particular issue.

     

     

    <Thread Locked>


    Darin MS
    Tuesday, January 24, 2012 8:56 PM