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Windows 7 Error Code 0xC004C003 RRS feed

  • Question

  • Hello:

    Please note that I have a legally purchased RETAIL copy of Microsoft Windows 7 Ultimate from an authorized seller that came with a certificate of authority.  Saturday evening October 17, 2015, I received a warning on my computer stating that my product will be deactivated within 48 hours as my activation code has been BLOCKED by Microsoft.  Prior to this, I have had no problems with this product which is installed on my home computer.  I deliberately selected the RETAIL version (and paid the RETAIL price) rather than the less expensive OEM version, so that I would have the option to upgrade my computer's hardware, when necessary, and still have the full use of this product.


    I have been in touch with a Microsoft operator by phone (Thursday, October 15, 2015) who advised me to follow the steps on your website to report this.  I followed this advice.  Instead of a resolution to this problem, I received an alert notification on Saturday, October 17, 2015, from Microsoft, that my legally purchased copy of Windows will be deactivated unless I purchase a new activation code (error code: 0XC004C003).

    This is not an OEM version of Windows 7 but a legally purchased RETAIL version of Windows purchased from an authorized seller, Newegg.com, not an auction website like ebay.  This product was purchased for use on a home computer and is not used for a commercial business.

    Please reply immediately so that we may resolve this problem.  You need not explain to me the difference between retail and oem versions of the product or the difference between purchasing Microsoft software products from legitimate sellers and auction websites as I am fully aware of this.  I should not be penalized or barred from using a legally purchased Microsoft product as intended by the manufacturer.

    Thank you.

    UPDATE:  I have now received a warning notification that I must activate Windows today and that I must purchase a new activation key.  The MSDiagnostic report is as follows:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HTV67-M6XHC-7FFMF

    Windows Product Key Hash: Solyok7pYkEVTveJOJAG3EMLnwY=

    Windows Product ID: 00426-293-6816597-85221

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.001

    ID: {D582EA17-C013-4F87-B663-E6FEFF1C2466}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.150722-0600

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Waterfox\waterfox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D582EA17-C013-4F87-B663-E6FEFF1C2466}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7FFMF</PKey><PID>00426-293-6816597-85221</PID><PIDType>5</PIDType><SID>S-1-5-21-1903503368-2026457843-1542259920</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3603</Version><SMBIOSVersion major="2" minor="6"/><Date>20121109000000.000000+000</Date></BIOS><HWID>A20F3F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00170-293-681659-00-1033-7601.0000-2352014

    Installation ID: 015781695286622005475830129332456390140013664205128080

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7FFMF

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 10/15/2015 6:20:08 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 8:29:2015 14:19

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAEAAwABAAEAAAACAAAAAgABAAEAHKLWGDrdeBmsixpd7uuud5qIysRpqXCaLnM=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                             ALASKA                          A M I

      FACP                            ALASKA                          A M I

      HPET                            ALASKA                          A M I

      MCFG                          ALASKA                          A M I

      SSDT                            SataRe              SataTabl

      SSDT                            SataRe              SataTabl

      SSDT                            SataRe              SataTabl

      BGRT                           ALASKA                          A M I

     

    Your assistance is greatly appreciated.  Thank you.

    Monday, October 19, 2015 6:34 PM

Answers

  • Assuming that this is a Full license, then you should have no problems reinstalling on a new HD, or even a new machine (assuming drivers are available), although you may need to use telephone activation for such a transfer.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 5, 2015 6:49 AM
    Moderator

All replies

  • Hmmm - don't know why I missed this one!?
    There are no problems in your report - the install is activated properly, and you should NOT be seeing any non-genuine notifications.

    As far as I can tell, the Product Key in use is perfectly genuine, BUT is (probably) an Upgrade rather than a full license.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 3, 2015 10:01 AM
    Moderator
  • This is a retail ("full license") copy of Windows 7 Ultimate, not an upgrade version and it was legally purchased from Newegg.  If I want to replace my ssd with a larger one on the same machine or even go back to a spinup hard drive I should not be prevented from doing so.  This is how I found out that Microsoft's Windows activation server has murdered my activation code.  In fact, even if I have to replace the board, I should not be denied an activation.  This is the key difference between the retail and OEM versions of Windows as I understand it.  I had a similar problem with a Vista license several years ago and Microsoft stepped up to the plate and made it right; I remember being impressed back then.  And they responded promptly too.  My only option this time seems to be spending another $300 in the absence of a solution from Microsoft.

    Would appreciate any experience you might have on this topic.  Thanks for taking a moment to reply Noel.

    MarkD05

    Thursday, November 5, 2015 2:26 AM
  • Assuming that this is a Full license, then you should have no problems reinstalling on a new HD, or even a new machine (assuming drivers are available), although you may need to use telephone activation for such a transfer.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 5, 2015 6:49 AM
    Moderator