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Office 2003 not genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6HDJQ-4Y2J3-JH8TD
    Windows Product Key Hash: ZY3AmA5CJviEIBBA33NQQtObWx4=
    Windows Product ID: 55274-640-7660333-23084
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {3AD9E63C-F9C5-4F1C-A9C9-8ECD3389952E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3AD9E63C-F9C5-4F1C-A9C9-8ECD3389952E}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JH8TD</PKey><PID>55274-640-7660333-23084</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-1979792683-839522115</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1012</Version><SMBIOSVersion major="2" minor="3"/><Date>20040722000000.000000+000</Date></BIOS><HWID>A18534570184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A93D13E49060500</Val><Hash>VF3UZXdDV5GH4gq+JxVJOc+4JFg=</Hash><Pid>73931-640-7858752-57429</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13550:ASUSTeK Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I just started getting the pop up your Office product is not genuine, I have had computer for five or six years with hardly any problems. It seems to be from the last update, I have automatic updates turned on. If the MS valadater says its good why do I keep getting the warnings?
    I uninstalled office and rebooted twice and reinstalled with no luck, I run Symantec antivirus, three different antispyware programs and have a hardware and software firewall.

    Sunday, February 14, 2010 12:51 AM

Answers

  • Hello zlitocook,

    First, please visit this online diganostic page http://www.microsoft.com/genuine/diag/default.aspx? and click on the Run Diagnostics button.  This will check to make sure your browser settings are all set to support the OGA Validation and Notification programs.

    If there are problems, you will be asked to approve an automatic fix, or will be shown what to do manually to fix any problems.

    If your browser settings get a clean bill of health, or after fixing the problems, if you still see the nongenuine Office notices, please continue with my next suggestion.



    The problem may be that there is a damaged or corrputed Office license file.  Uninstalling and reinstalling the product does not replace the license file.

    However, one very common symptom of this problem that you did not mention having is the product not being able to make up its mind whether or not it is activated.  But let's try the solution anyway.

    Please work your way thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275/  Most people tell us that running the MS FixIt in Method 2 takes care of the problem.

    After running the FixIt, immediately restart the computer.

    Then, start Word 2003.  You should see the Office Activation Wizard at this time. Activate Office online normally.  After activation , close Word and restart.

    After restart, keep all Office programs closed for the moment.  Go to www.microsoft.com/genuine and click on the Validate Office button.  Office should Validate normally.  Close your browser and restart.

    After restart, open several Office programs...if we fixed the problem you will not see any more nongenuine Office notices.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:39 PM
    Monday, February 15, 2010 2:22 PM

All replies

  • Hello zlitocook,

    Do you have Certificates of Authenticity for both the Windows XP Pro and Office Professional 2003 now installed on your computer?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 14, 2010 10:45 PM
  • Yes I do, it is a work computer that I use from home. Both are corporate licenced. I talked with my manager and he said they have no problem with other work from home people, I could use one of the many hacks. But I would rather fix it the right way. Like I said I have had this computer for many years and never had a problem. Thanks
    Monday, February 15, 2010 12:21 AM
  • Hello zlitocook,

    First, please visit this online diganostic page http://www.microsoft.com/genuine/diag/default.aspx? and click on the Run Diagnostics button.  This will check to make sure your browser settings are all set to support the OGA Validation and Notification programs.

    If there are problems, you will be asked to approve an automatic fix, or will be shown what to do manually to fix any problems.

    If your browser settings get a clean bill of health, or after fixing the problems, if you still see the nongenuine Office notices, please continue with my next suggestion.



    The problem may be that there is a damaged or corrputed Office license file.  Uninstalling and reinstalling the product does not replace the license file.

    However, one very common symptom of this problem that you did not mention having is the product not being able to make up its mind whether or not it is activated.  But let's try the solution anyway.

    Please work your way thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275/  Most people tell us that running the MS FixIt in Method 2 takes care of the problem.

    After running the FixIt, immediately restart the computer.

    Then, start Word 2003.  You should see the Office Activation Wizard at this time. Activate Office online normally.  After activation , close Word and restart.

    After restart, keep all Office programs closed for the moment.  Go to www.microsoft.com/genuine and click on the Validate Office button.  Office should Validate normally.  Close your browser and restart.

    After restart, open several Office programs...if we fixed the problem you will not see any more nongenuine Office notices.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:39 PM
    Monday, February 15, 2010 2:22 PM