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Office 2003 not genuine

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A
Windows Product Key: *****-*****-6HDJQ-4Y2J3-JH8TD
Windows Product Key Hash: ZY3AmA5CJviEIBBA33NQQtObWx4=
Windows Product ID: 55274-640-7660333-23084
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {3AD9E63C-F9C5-4F1C-A9C9-8ECD3389952E}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AD9E63C-F9C5-4F1C-A9C9-8ECD3389952E}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JH8TD</PKey><PID>55274-640-7660333-23084</PID><PIDType>1</PIDType><SID>S-1-5-21-789336058-1979792683-839522115</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1012</Version><SMBIOSVersion major="2" minor="3"/><Date>20040722000000.000000+000</Date></BIOS><HWID>A18534570184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A93D13E49060500</Val><Hash>VF3UZXdDV5GH4gq+JxVJOc+4JFg=</Hash><Pid>73931-640-7858752-57429</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 13550:ASUSTeK Computer Inc
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AI just started getting the pop up your Office product is not genuine, I have had computer for five or six years with hardly any problems. It seems to be from the last update, I have automatic updates turned on. If the MS valadater says its good why do I keep getting the warnings?
I uninstalled office and rebooted twice and reinstalled with no luck, I run Symantec antivirus, three different antispyware programs and have a hardware and software firewall.Sunday, February 14, 2010 12:51 AM
Answers
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Hello zlitocook,
First, please visit this online diganostic page http://www.microsoft.com/genuine/diag/default.aspx? and click on the Run Diagnostics button. This will check to make sure your browser settings are all set to support the OGA Validation and Notification programs.
If there are problems, you will be asked to approve an automatic fix, or will be shown what to do manually to fix any problems.
If your browser settings get a clean bill of health, or after fixing the problems, if you still see the nongenuine Office notices, please continue with my next suggestion.
The problem may be that there is a damaged or corrputed Office license file. Uninstalling and reinstalling the product does not replace the license file.
However, one very common symptom of this problem that you did not mention having is the product not being able to make up its mind whether or not it is activated. But let's try the solution anyway.
Please work your way thru the Methods in this MS KB article: http://support.microsoft.com/kb/903275/ Most people tell us that running the MS FixIt in Method 2 takes care of the problem.
After running the FixIt, immediately restart the computer.
Then, start Word 2003. You should see the Office Activation Wizard at this time. Activate Office online normally. After activation , close Word and restart.
After restart, keep all Office programs closed for the moment. Go to www.microsoft.com/genuine and click on the Validate Office button. Office should Validate normally. Close your browser and restart.
After restart, open several Office programs...if we fixed the problem you will not see any more nongenuine Office notices.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:39 PM
Monday, February 15, 2010 2:22 PM
All replies
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Hello zlitocook,
Do you have Certificates of Authenticity for both the Windows XP Pro and Office Professional 2003 now installed on your computer?
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpSunday, February 14, 2010 10:45 PM -
Yes I do, it is a work computer that I use from home. Both are corporate licenced. I talked with my manager and he said they have no problem with other work from home people, I could use one of the many hacks. But I would rather fix it the right way. Like I said I have had this computer for many years and never had a problem. ThanksMonday, February 15, 2010 12:21 AM
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Hello zlitocook,
First, please visit this online diganostic page http://www.microsoft.com/genuine/diag/default.aspx? and click on the Run Diagnostics button. This will check to make sure your browser settings are all set to support the OGA Validation and Notification programs.
If there are problems, you will be asked to approve an automatic fix, or will be shown what to do manually to fix any problems.
If your browser settings get a clean bill of health, or after fixing the problems, if you still see the nongenuine Office notices, please continue with my next suggestion.
The problem may be that there is a damaged or corrputed Office license file. Uninstalling and reinstalling the product does not replace the license file.
However, one very common symptom of this problem that you did not mention having is the product not being able to make up its mind whether or not it is activated. But let's try the solution anyway.
Please work your way thru the Methods in this MS KB article: http://support.microsoft.com/kb/903275/ Most people tell us that running the MS FixIt in Method 2 takes care of the problem.
After running the FixIt, immediately restart the computer.
Then, start Word 2003. You should see the Office Activation Wizard at this time. Activate Office online normally. After activation , close Word and restart.
After restart, keep all Office programs closed for the moment. Go to www.microsoft.com/genuine and click on the Validate Office button. Office should Validate normally. Close your browser and restart.
After restart, open several Office programs...if we fixed the problem you will not see any more nongenuine Office notices.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Tuesday, February 16, 2010 9:39 PM
Monday, February 15, 2010 2:22 PM