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Validation of Windows XP RRS feed

  • Question

  •      My wife bought a computer from a handler, and we have been using this it for the

    past one year without any hinderlance. For the past month I bought a MacAffee Virus

    software  and install it. We have been installing various things on the computer but

    recently ie; about two weeks have I encountering difficulties from Windows Update

    that my hardware cannot meet the validation since it is a counterfeit item that the

    handler had used on the computer.  What kind of help can I become from you. 

    *

    Sunday, March 4, 2007 10:19 PM

Answers

  • Kwasi,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, March 5, 2007 3:30 PM