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There is a problem communicating with the Microsoft CRM Server. The server might be unavailable

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My Online CRM 4.0 was upgraded to Online CRM 2011 on Thursday night with few issues. We are runiing Outlook 2007 SP2 which works but does not give us the additional features. I upgraded my client (Windows Vista - SP2 - 32 bit - Office 2007) from the CRM4 client to the CRM 2011 client. I performed a complete uninstall of the CRM 4.0 client and a new install of the CRM 2011 client. I did not get any error messages but when i attempt to configure Microsoft Dynamics for outlook I get the error message - "There is a problem communicating with the Microsoft CRM Server. The server might be unavailable". I select CRM Online for the server URL.

Any help would be greatly appreciated.

Saturday, April 2, 2011 11:40 AM

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Have you consulted the Implementation Guide and followed the instructions?

I did find something that can cause connection problems. If you had Windows Live Essentials installed prior the Outlook install it may be conflicting with it. It's a pretty easy fix and documented here. I know your error looks a little different, but give it a try.

http://support.microsoft.com/kb/2498892

Link to Implementation Guide: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9886AB96-3571-420F-83AD-246899482FB4

I hope this helps!
Jamie Miley
http://mileyja.blogspot.com
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- Marked as answer by Mld0320 Sunday, April 3, 2011 2:19 AM
Saturday, April 2, 2011 2:48 PM

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1

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Have you consulted the Implementation Guide and followed the instructions?

I did find something that can cause connection problems. If you had Windows Live Essentials installed prior the Outlook install it may be conflicting with it. It's a pretty easy fix and documented here. I know your error looks a little different, but give it a try.

http://support.microsoft.com/kb/2498892

Link to Implementation Guide: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9886AB96-3571-420F-83AD-246899482FB4

I hope this helps!
Jamie Miley
http://mileyja.blogspot.com
Linked-In Profile
Follow Me on Twitter!
- Marked as answer by Mld0320 Sunday, April 3, 2011 2:19 AM
Saturday, April 2, 2011 2:48 PM

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Jamie,

Thanks for your help. I uninstalled windows Live Essentials and reinstalled and it fixed my problem. Thanks for taking time to respond to my issue.

Mike

Sunday, April 3, 2011 2:22 AM