Asked by:
Backup cannot find a drive that Windows Explorer can

General discussion
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Hello -
My One Care backup location is currently set to an external LaCie 500MB USB drive (G
. Most nights it seems to work, but occasionally it fails and tells me
Windows Live OneCare coult not find your current backup device: G:\
Please connect the drive and click OK.
If I open Windows Explorer to check the drive, all is fine. I can browse it, copy files back and forth, etc., but clicking ok on the error box just regenerates the same message.
Any thoughts? Does OneCare use a different driver or something?
- Changed type Stephen BootsMVP, Moderator Friday, December 26, 2008 7:42 PM
Monday, January 28, 2008 2:44 PM
All replies
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When this happens, are you logged onto the PC or have you logged out?
-steve
Monday, January 28, 2008 2:59 PMModerator -
Logged in using my domain account. Of course, I notice the failure in the morning, so it tried to run in the middle of the night. In this particular case, I believe I was still logged in all night.
Rebooting did seem to fix the immediate issue, but rebooting often isn't really the solution I am hoping for...
Monday, January 28, 2008 3:31 PM -
No, I can understand not wanting to reboot to restore the drive for OneCare.
When the problem happens, has the drive perhaps spun down to a sleep state? Is it connected directly or is it connected through a USB hub?
-steve
Monday, January 28, 2008 4:00 PMModerator -
It is connected direct to a USB port on the computer, although I cannot attest to the internal wiring. It is a Dell Precision 670, fairly standard config.Monday, January 28, 2008 6:14 PM
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Rear or front port? Not that this should make a difference...
And, you have a backup plan that performs a nightly backup? And this problem appears to be random? When OneCare fails to find the drive, are you able to access it via Windows Explorer before rebooting?
-steve
Monday, January 28, 2008 7:53 PMModerator -
Rear port. It appears random, and probably only has happened about 3-4 times so far. When if fails, I can access the drive just fine from Explorer and other apps without rebooting.Monday, January 28, 2008 11:14 PM
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When you access the drive with Windows Explorer, do you notice if you hear the drive spinning up or is it generally a quiet drive? I'm thinking that the problem may be that the drive is "asleep" and that OneCare can't wake it up, but Windows Explorer can. That is, of course, a stab in the dark, but since it is a random problem, that's the best I can come up with.
-steve
Tuesday, January 29, 2008 1:47 PMModerator