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How do I mark a thread as completed? RRS feed

  • Question

  • I am a first time user of the partner forums can someone please advise me how do I close a thread after the problem has been solved?

    Is there a protocol on what I should do on the forums?

    Any help would be appreciated.


    Kind Regards Mary - Marlen Computers
    • Moved by Whosane002 Friday, October 2, 2009 2:11 AM (From:Social Bookmarks Discussion Forum)
    Tuesday, September 29, 2009 5:40 AM

Answers

  • You can use "Mark as Answer" to indicate that the question has been answered.

    Check out more details at: http://social.microsoft.com/Forums/en-US/help#257
    Husain Shambhoora (@husains) | Program Manager, Microsoft Corporation
    • Proposed as answer by Whosane002 Friday, October 2, 2009 2:10 AM
    • Marked as answer by preemarose Saturday, October 3, 2009 7:43 AM
    Friday, October 2, 2009 2:10 AM
  • There's really no "close thread" feature. However, you ca mark the thread as answered letting community member know that someone has addressed (provided a solution) to your question.


    Forums Test Lead
    • Marked as answer by preemarose Saturday, October 3, 2009 7:43 AM
    Friday, October 2, 2009 2:42 AM

All replies

  • You can use "Mark as Answer" to indicate that the question has been answered.

    Check out more details at: http://social.microsoft.com/Forums/en-US/help#257
    Husain Shambhoora (@husains) | Program Manager, Microsoft Corporation
    • Proposed as answer by Whosane002 Friday, October 2, 2009 2:10 AM
    • Marked as answer by preemarose Saturday, October 3, 2009 7:43 AM
    Friday, October 2, 2009 2:10 AM
  • There's really no "close thread" feature. However, you ca mark the thread as answered letting community member know that someone has addressed (provided a solution) to your question.


    Forums Test Lead
    • Marked as answer by preemarose Saturday, October 3, 2009 7:43 AM
    Friday, October 2, 2009 2:42 AM
  • The key thing when Marking a Thread as Answered is NOT to mark your own post saying that an earlier post has answered your question, but to mark as answer the post that answers the question you posed.

    This may seem obvious but there are many new posters who mark threads as answered by marking their own "Thank you. That helped me" post.

    WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com
    Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx
    Friday, October 2, 2009 5:08 AM
  • The key thing when Marking a Thread as Answered is NOT to mark your own post saying that an earlier post has answered your question, but to mark as answer the post that answers the question you posed.

    This may seem obvious but there are many new posters who mark threads as answered by marking their own "Thank you. That helped me" post.
    This problem could so easily be fixed ...

    When the majority of the uses of a feature are inappropriate, the feature is inappropriate.

    David Wilkinson | Visual C++ MVP
    Friday, October 2, 2009 12:32 PM
  • I'd like to discuss this with our team. OP's marking their own post as answers.

    Thanks for the feedback.
    Forums Test Lead
    Friday, October 2, 2009 3:26 PM
  • Thanks to you all for your comments, I have to admit I am one of those that accidently marked my post as the answer instead of the one above mine.  I will have to check my previous posts and make sure I have marked the correct one.

    I presume here that if nothing helped then you leave as is?


    Kind Regards Mary - Marlen Computers
    Saturday, October 3, 2009 7:42 AM
  • You usually do. Other community members may/can stumble with the same issue and could provide a solution. In that case, it's your best judgement to mark that post as the answer. 

    Thanks.  
    Forums Test Lead
    Sunday, October 4, 2009 3:44 AM

  • >I presume here that if nothing helped then you leave as is?
     
    If you mark a post from someone else (!) that is a good try at an answer but didn't actually solve your problem, you are in effect saying that the problem is solved and many people will not look at the thread at all.

    This is because in the list of threads, the thread will be marked with a green arrow. Most people out to find threads where help is still needed will then ignore the thread and thus someone who could possibly answer your question will probably not even see it.

    So, yes, if it didn't help you, leave it as it is.

    Note that once you have a post which answers your question (and you have marked that as an answer) you can still go up the thread and mark a second (or third) thread as an answer if you felt the poster of that had tried very hard to help you. As a (now ex-) Moderator I prefered to have only the best answer in a thread marked as the answer rather than several, but there's nothing in the forum software that stops several posts in the same thread from being marked as answers.
    WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com
    Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx
    Sunday, October 4, 2009 7:42 AM