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    I've been using this computer for more than a year now and suddenly I get the windows not genuine error.

     

    Thanks.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {8DAEEE42-35AC-498F-AD8C-B4F1AACE9EC3}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\win7\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8DAEEE42-35AC-498F-AD8C-B4F1AACE9EC3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2814763905-4023722137-893391875</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS><HWID>C5453D07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>40107A716029F78</Val><Hash>z5G3F866u4E243px0PKRK1MgT10=</Hash><Pid>81605-956-6680546-65451</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2552010

    Installation ID: 022236718890600444606742620623628085857876662721968873

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 7QJB7

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 4

    Trusted time: 11/10/2011 6:08:28 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:11:2011 17:39

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: PgAAAAMABAABAAEAAgACAAAAAwABAAEA6GFgbU40dxZ8RXaNgJYoYELGYEQMdMKP3ohiPfSYxikMObZXdlY=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC GBT   GBTUACPI

      FACP GBT   GBTUACPI

      HPET GBT   GBTUACPI

      MCFG GBT   GBTUACPI

      EUDS GBT  

      TAMG GBT   GBT   B0

      SSDT INTEL PPM RCM 

     

     

    Tuesday, October 11, 2011 10:12 AM

Answers

  • Question
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    "David Therry" wrote in message news:808eb775-4113-4269-aa8a-028d53e91799...

    I've been using this computer for more than a year now and suddenly I get the windows not genuine error.

     

    Thanks.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

     

    Other data-->

    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 7QJB7

    License Status: Notification

    Notification Reason: 0xC004F057.

     

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

     

     

     
     
     
    At a guess, I’d say that you recently installed Service Pack 1?
    If so, that broke the Loader that was installed to circumvent Windows Activation when you initially installed Windows.
     
    The Key here is the OEM_SLP Key from an Acer machine – the motherboard is a Gigabyte Retail board probably manufactured early in 2010.
    The initial install was probably enabled by a Loader, or by using RemoveWAT to get around licensing requirements.
    It’s way too late now to try claiming any kind of refund from your vendor (assuming you were unaware of the problem), so your only chance is either to go through the MS Get Genuine process, or to purchase a new Full Retail copy of Windows 7.
    Either way, I would recommend a clean install with your new legal copy, as you cannot be sure what else was loaded with the hacks used initially.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, October 11, 2011 9:39 PM
    Tuesday, October 11, 2011 11:37 AM
    Moderator
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    The line in your report,

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    is what told Noel that you have installed SP1.  Without SP1 the version would be 7600.  SP1 released in February of this year so if you bought the computer a year ago it would not have had SP1 yet.

    An OEM SLP copy of Windows cannot be legitimately installed on a Gigabyte P55M-UD2 motherboard,

    http://www.newegg.com/Product/Product.aspx?Item=N82E16813128405 

    because that board is not used by comuter manufacturers.  It is only sold to custom system builders and end users. 

    That means your copy of Windows was pirated from a computer with a factory installed copy of Windows.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 2:07 PM
    Answerer

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  • Question
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    "David Therry" wrote in message news:808eb775-4113-4269-aa8a-028d53e91799...

    I've been using this computer for more than a year now and suddenly I get the windows not genuine error.

     

    Thanks.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7

    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=

    Windows Product ID: 00359-OEM-8992687-00006

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

     

    Other data-->

    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD2</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20100211000000.000000+000</Date></BIOS

     

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 7QJB7

    License Status: Notification

    Notification Reason: 0xC004F057.

     

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

     

     

     
     
     
    At a guess, I’d say that you recently installed Service Pack 1?
    If so, that broke the Loader that was installed to circumvent Windows Activation when you initially installed Windows.
     
    The Key here is the OEM_SLP Key from an Acer machine – the motherboard is a Gigabyte Retail board probably manufactured early in 2010.
    The initial install was probably enabled by a Loader, or by using RemoveWAT to get around licensing requirements.
    It’s way too late now to try claiming any kind of refund from your vendor (assuming you were unaware of the problem), so your only chance is either to go through the MS Get Genuine process, or to purchase a new Full Retail copy of Windows 7.
    Either way, I would recommend a clean install with your new legal copy, as you cannot be sure what else was loaded with the hacks used initially.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, October 11, 2011 9:39 PM
    Tuesday, October 11, 2011 11:37 AM
    Moderator
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    So when I bought this it came with a cracked version of Windows?

    I don't think I have recently installed SP1 but I may have just not noticed.

    Thanks for the reply.

    Tuesday, October 11, 2011 11:44 AM
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    Just emailed the retailer of the problem, hopefully I get an answer.
    Tuesday, October 11, 2011 11:54 AM
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    "David Therry" wrote in message news:12fa1c5f-f51e-4951-88c5-91aaaa580400...

    So when I bought this it came with a cracked version of Windows?

    I don't think I have recently installed SP1 but I may have just not noticed.

    Thanks for the reply.

    Does your machine have a COA sticker on the case?
    If so EXACTLY what does it say? (do NOT post the Key itself)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 12:08 PM
    Moderator
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    No it doesn't have the sticker.
    Tuesday, October 11, 2011 1:19 PM
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    "David Therry" wrote in message news:a45ba24e-d283-4155-ab96-2062c617833b...
    No it doesn't have the sticker.
     
     
    In that case the ONLY legal way that the vendor could have installed Windows (of any flavour) is using a Full Retail package – and the Licensing rules on that state that if the license is transferred, the disks, and package MUST be transferred at the same time. Failure to do so invalidates the install.
    This means that the vendor (assuming that no such transfer of disks happened) was knowingly in contravention of the licensing terms, and as such committed fraud.
    You could threaten the vendor with an investigation by your local law enforcement for piracy and fraud – see if that elicits a positive response.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 1:42 PM
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    Thank you very much for all the help and I will be back once they have replied.

    It seems like a legitimate business so I think they will reply.

    Tuesday, October 11, 2011 1:52 PM
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    The line in your report,

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    is what told Noel that you have installed SP1.  Without SP1 the version would be 7600.  SP1 released in February of this year so if you bought the computer a year ago it would not have had SP1 yet.

    An OEM SLP copy of Windows cannot be legitimately installed on a Gigabyte P55M-UD2 motherboard,

    http://www.newegg.com/Product/Product.aspx?Item=N82E16813128405 

    because that board is not used by comuter manufacturers.  It is only sold to custom system builders and end users. 

    That means your copy of Windows was pirated from a computer with a factory installed copy of Windows.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 2:07 PM
    Answerer
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    Hmm so what do you suggest I do?

    Thanks.

    Tuesday, October 11, 2011 2:34 PM
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    Purchase a full license retail copy of Windows 7 and reinstall Windows.  That's all you can do.  Be sure you have the drivers disk for the mobo before you start.

    Do not buy Windows, Office, Creative Studio, or any other expensive, licensed software from individual sellers on eBay, the Amazon Marketplace, or other discount website.  Use the Microsoft Store, Amazon Corp., or other well-known seller.  The internet is full of Chinese-made counterfeits that look very authentic but whose product keys fail vailidation after a few months.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 2:39 PM
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    Urgh so expensive. Thanks for the tips, I was a little worried about buying it off ebay but they had good feedback so I thought it would be okay, guess that was a mistake. Will be reporting them to Microsoft if they don't reply with any reasonable excuse.

    Thank you for helping me out.

    Tuesday, October 11, 2011 2:58 PM
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    "David Therry" wrote in message news:3f69e62c-e8d7-44ef-8b84-eaddaa188ae6...

    Urgh so expensive. Thanks for the tips, I was a little worried about buying it off ebay but they had good feedback so I thought it would be okay, guess that was a mistake. Will be reporting them to Microsoft if they don't reply with any reasonable excuse.

    Thank you for helping me out.

    eBay reps are almost useless in these cases – the pirates create many profiles, and buy'/sell between them, creating a false history. Often the sales items are household goods. Once the rep is sufficient to their need, the sales suddenly switch to all-counterfeits, and the volume rockets until the complaints start to come in – then they run for the hills, and the next profile.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 3:23 PM
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    You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 3:56 PM
    Answerer