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New motherboard causes Windows 7 starter to show Not Genuine message. RRS feed

  • Question

  • Acer One Notebook purchased new from Staples Canada with Win 7 Starter installed - The motherboard was replaced by Acer under warranty and now Win 7 shows the "may not be genuine" message, maybe it was taking some S/N off the old motherboard ? Anyway, I called Acer who tell me I must reset everything back to factory ie. reinstall Win 7 off the hidden partition. Which will wipe out all my programs etc. I'd rather just put up with the annoying messages. But I'm wondering if there is some other way, some code that I can enter, that will convince Win 7 that it is genuine ?

    Thanks,

    Dave

    Monday, December 20, 2010 3:55 PM

Answers

  • "RiverLink" wrote in message news:8098d6dc-2303-4906-aa5c-ec97d49a4d40...

    Acer One Notebook purchased new from Staples Canada with Win 7 Starter installed - The motherboard was replaced by Acer under warranty and now Win 7 shows the "may not be genuine" message, maybe it was taking some S/N off the old motherboard ? Anyway, I called Acer who tell me I must reset everything back to factory ie. reinstall Win 7 off the hidden partition. Which will wipe out all my programs etc. I'd rather just put up with the annoying messages. But I'm wondering if there is some other way, some code that I can enter, that will convince Win 7 that it is genuine ?

    Thanks,

    Dave


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 12:52 AM
    Monday, December 20, 2010 9:01 PM
    Moderator

All replies

  • "RiverLink" wrote in message news:8098d6dc-2303-4906-aa5c-ec97d49a4d40...

    Acer One Notebook purchased new from Staples Canada with Win 7 Starter installed - The motherboard was replaced by Acer under warranty and now Win 7 shows the "may not be genuine" message, maybe it was taking some S/N off the old motherboard ? Anyway, I called Acer who tell me I must reset everything back to factory ie. reinstall Win 7 off the hidden partition. Which will wipe out all my programs etc. I'd rather just put up with the annoying messages. But I'm wondering if there is some other way, some code that I can enter, that will convince Win 7 that it is genuine ?

    Thanks,

    Dave


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 12:52 AM
    Monday, December 20, 2010 9:01 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, December 28, 2010 12:52 AM