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Renewing OneCare Having Changed Country

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Hello,

The time is now here for me to renew my subscription to OneCare however I'm having a bit of a problem.

When I originaly purchaced OneCare it was on a French credit card with IE set in french to enable me to buy the thing. Even though I was living there I normaly worked with IE in English as it is my first language, but made the change on IE just to make the purchace.

Problem is that now I'm back in the UK, and even with IE set to English, and with "Account information" changed to the UK, the billing page still comes up in French.

It's asking for a French card, a French billing address, and payment in Euros. None of these things are possible now, and I cant find any other way of changing the country.

Any help apreciated.

Thanks in advance,

Ed

Sunday, June 8, 2008 11:54 AM

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There may be a better way but you might consider waiting until your French subscription expires then purchase a new subscription with a new U K account and Live ID.

Sunday, June 8, 2008 2:42 PM

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There may be a better way but you might consider waiting until your French subscription expires then purchase a new subscription with a new U K account and Live ID.

Sunday, June 8, 2008 2:42 PM

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It looks like I'll have to at this rate. Seems odd that there is no other way of going about it, and it is a bit of a shame to have to use another Windows live ID as I've been using this one for years.

Shame that the only telephone line for Billing support is a US number as well. (But correct me if I'm wrong)

I think that the program itself is excelent. I just wish I could give them some money for it.

Thanks again,

Ed

Monday, June 9, 2008 11:30 AM