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Remove From My Forums

OnceCare

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I'm afraid I just wasted my money! It doesn't pay to email me because I can't get into my email. I bought Windows Live OneCare. Downloaded it. My computer became slower than ever! So, I used the tools to clean the hard drive. it got stuck at 83% two days ago and is still there! I can't remove OneCare because I can't get into the add/remove programs now. I try to get to anything in my computer and it now takes about 20 minutes for each step!! Help! What have I done wrong??

Wednesday, October 15, 2008 4:05 PM

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Hello Dara, most likely there is an incompatible program present which is conflicting with one Care. I suggest contacting support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Wednesday, October 15, 2008 8:54 PM

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Hello Dara, most likely there is an incompatible program present which is conflicting with one Care. I suggest contacting support for help. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

Wednesday, October 15, 2008 8:54 PM

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I agree with Jim. The most common conflict would be that you did not remove the security software present before you installed OneCare. If you can download the removal tool for the prior security software from the vendor, that should solve the problem.

Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Removal Tool - http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

-steve

Thursday, October 16, 2008 5:36 PM

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