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Windows not Genuine! RRS feed

  • Question

  • I have this issue for several days now on a two-year old laptop with very expensive Windows 7, registered on purchase. 

    A very kind gent, Gerry Cornell, on the Microsoft Community has been helping me by asking that I so several tasks and upload files, etc. You can see this stream on the following link, I hope!

    http://answers.microsoft.com/en-us/windows/forum/windows_7-winapps/not-genuine-windows/62b3d937-7fd8-43bc-96e6-e1596e99cd88?page=2&msgId=11205e0a-9f8e-4e0a-b63e-2baa5a77bf6d

    However, I cannot see a solution.


    Please help
    Friday, July 8, 2016 10:26 AM

Answers

  • I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, July 11, 2016 10:23 AM
    Moderator

All replies

  • Looks to me like a classic slui COM error...

    To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

     

    REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

    REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S              

    REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

     

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, July 8, 2016 12:08 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\PeterG>
    C:\Users\PeterG>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-40
    77-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Users\PeterG>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Users\PeterG>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-40
    77-4AD6-8658-327C2C86C5AA} /S
    ERROR: The system was unable to find the specified registry key or value.

    C:\Users\PeterG>

    Thanks, Noel.

    Peter

    Saturday, July 9, 2016 9:18 AM
  • I've uploaded a file - sluicom64.zip - to my OneDrive at  Noel's OneDrive

    Please download and save it to your desktop.

    Right-click on the saved file and select Extract all...

    Save it to the default location

    This should create a file sluicom64.reg

     right-click on the file, and select Merge

    Accept the warnings, - you should then get a 'Success' message.

    Close all windows, and reboot.

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, July 11, 2016 10:23 AM
    Moderator
  • I received a kind reply from Noel Paton | Nil Carborundum Illegitemi but I cannot "Reply" to it on the site for some reason!

    I know, probably, UE!

    anyway, I've uploaded the report after running Noel's file (and receiving "success" message"). 

    Link: https://1drv.ms/t/s!Amv1qjY3L2CAaE2mK89VOtj7MIM

    BTW, Toshiba say that I need to re-install Windows! Great help to me!

    Hope this gets to Noel!

    Thank you

    Peter

    Monday, July 11, 2016 10:49 AM
  • Hi

    For some reason the site would not allow me to "reply" so I had posted a new "question" with the info below!

    I know, probably, UE!

    Anyway, I've uploaded the report after running Noel's file (and receiving "success" message"). 

    Link: https://1drv.ms/t/s!Amv1qjY3L2CAaE2mK89VOtj7MIM

    BTW, Toshiba say that I need to re-install Windows! Great help to me!

    Thank you

    Peter

    Monday, July 11, 2016 11:45 AM
  • That looks fine now - hopefully you shouldn't be seeing the non-genuine notifications any more?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, July 11, 2016 12:27 PM
    Moderator
  • Thank you so much for your help, Noel.

    You are a star!

    Peter

    Monday, July 11, 2016 12:50 PM
  • Glad to be of assistance :)

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, July 11, 2016 1:35 PM
    Moderator