Cannot Renew Subscription RRS feed

  • Question

  • Cannot renew subscription.  I have been trying but whenever I click renew then give my live username and password it

    gives my the following error:


    Unable to complete request

    We can't complete your request now. Please try again later.


    If you get this message more than once, report it as a recurring problem.


    Message 2002


    My suscription is about to expire.  Please Help



    Tuesday, April 29, 2008 1:00 AM


All replies

  • Tuesday, April 29, 2008 1:04 AM
  • When I click Help then About.  I get the following:


    Windows Live OneCare


    Version: 2.0.2500.22

    Virus and spyware definition version: 1.31.9287.0

    Firewall policy version:


    (c) 2007 Microsoft Corporation. All right reserved


    Your subscription is no longer active.




    It does not say anything about my Windows live account



    Wednesday, April 30, 2008 2:08 AM
  • Has OneCare been installed and running on your PC for over a year? Prior to version 1.5, the subscription LiveID was not displayed in Help/About. When this was added to OneCare, older installation were unable to present the data as it was dependent on installation. Since your account currently appears to be expired, I would recommend simply uninstalling OneCare and then reinstalling the latest code from http://onecare.live.com - then activate a new subscription with a retail key or credit card information within 15 days.

    If you wish to pursue the renewal option, the following may help:

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    Wednesday, April 30, 2008 12:29 PM