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  • Hello Collol,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Wednesday, November 3, 2010 12:04 AM
    Saturday, October 30, 2010 1:11 PM
  • Unfortunately, both your installed copies of Windows XP Professional and Microsoft Office Enterprise 2007 are non-genuine, pirated "Volume License" copies.  You'll need to reformat the hard drive and install a genuine Microsoft Windows operating system.  Genuine Microsoft software can be purchased from the  Microsoft Store.
    Carey Frisch
    Friday, December 3, 2010 3:52 AM
    Moderator

All replies

  • Hello Collol,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Don't let the clock run out....to take advantage of the Office 2010 Tech Guarantee, you must download Office 2010 by 10/31/10. See http://office.microsoft.com/en-us/tech-guarantee/
    • Marked as answer by Darin Smith MS Wednesday, November 3, 2010 12:04 AM
    Saturday, October 30, 2010 1:11 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Wednesday, November 3, 2010 12:04 AM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VH3KR-JY6CV-HMYPQ
    Windows Product Key Hash: 0KHAT/6EESkXBzLMXHTj8re+aH0=
    Windows Product ID: 55274-647-3201771-23609
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {89726DB8-4477-4489-B0B3-D6D53C95A4D5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{89726DB8-4477-4489-B0B3-D6D53C95A4D5}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HMYPQ</PKey><PID>55274-647-3201771-23609</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-963894560-725345543</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>G41T-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090730000000.000000+000</Date></BIOS><HWID>F1FE06F80184E068</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>45B9FD5B3821D86</Val><Hash>KZcmTDRc31v5P92X1shCnBEmYfU=</Hash><Pid>89388-707-5445271-65120</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 19B37:Elitegroup Computer Systems Co Ltd|135FB:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Friday, December 3, 2010 2:53 AM
  • Unfortunately, both your installed copies of Windows XP Professional and Microsoft Office Enterprise 2007 are non-genuine, pirated "Volume License" copies.  You'll need to reformat the hard drive and install a genuine Microsoft Windows operating system.  Genuine Microsoft software can be purchased from the  Microsoft Store.
    Carey Frisch
    Friday, December 3, 2010 3:52 AM
    Moderator