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Windows 7 - This computer is not running genuine Windows RRS feed

  • Question

  • Roughly 1 year ago, I bought all new parts from NewEgg.com to build a new system. I also bought a system builder version of Windows 7 from them and installed it on my new system. It was properly activated and was working normally for the past year. Today I start getting notice that my Windows is not genuine which is obviously not the case. I need assistance please. I am only running MSE for anti-virus and nothing else. I have no idea why this started today.

    EDIT: I just checked and the original install date of Windows was almost exactly 1 year to the day. Coincidence?

    Original Install Date: 6/12/2010

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {102370A1-8770-4831-9108-56FCE13F0EC6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Installed\Internet\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{102370A1-8770-4831-9108-56FCE13F0EC6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2J9BH</PKey><PID>00359-OEM-8702056-86405</PID><PIDType>3</PIDType><SID>S-1-5-21-529020577-966371672-3082131242</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TH55B HD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS><HWID>02DE3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-586405-02-1033-7600.0000-1632010
    Installation ID: 006630662604015274695884957374048440421863240773924463
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2J9BH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/11/2011 7:00:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004004
    Event Time Stamp: 6:11:2011 11:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAADAAAAAQABAAEAln2CYqwQ4l820CbnxseoXlKAHk9clKhkdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            041210        APIC1900
      FACP            041210        FACP1900
      MCFG            041210        OEMMCFG
      OEMB            041210        OEMB1900
      SSDT            DpgPmm        CpuPm



     


    Saturday, June 11, 2011 11:02 PM

Answers

  • Well after dealing with this for the last 2 months, the messages started getting more persistent. I got fed up was prepared to finally reinstall. But I wanted to try a few more options. I tried to do a repair reinstall which was basically just doing an upgrade install on top of my existing install. That didn't work, it errored out likely due to the original corrupt files mentioned above. So I did some more digging and found a lot of posts about the KB971033 update. I decided I had nothing to lose and just uninstalled it as suggested. When Windows Update tried to reinstall it, I told it to ignore and hide it. 2 days later and I have not received another annoying message about my genuine copy of Windows not being genuine. The concensus on this update is it was MS trying to squeeze too hard on pirated copies of the software and got a lot of legit copies too. Whenever you try to prevent theft and end up punishing those that pay, you're doing it wrong. So anyway, I fixed it. Hooray me.

    • Marked as answer by FireFox91 Wednesday, August 17, 2011 1:24 AM
    Wednesday, August 17, 2011 1:24 AM

All replies

  • "FireFox91" wrote in message news:80ca5f2f-e788-4b72-994c-e2454f31eece...

    Roughly 1 year ago, I bought all new parts from NewEgg.com to build a new system. I also bought a system builder version of Windows 7 from them and installed it on my new system. It was properly activated and was working normally for the past year. Today I start getting notice that my Windows is not genuine which is obviously not the case. I need assistance please. I am only running MSE for anti-virus and nothing else. I have no idea why this started today.

    EDIT: I just checked and the original install date of Windows was almost exactly 1 year to the day. Coincidence?

    Original Install Date: 6/12/2010

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]


    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004004
    Event Time Stamp: 6:11:2011 11:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


     


    Your problem is caused by the File Mismatch and File Tampers highlighted above.
    The best fix would be to use System Restore to go back to a date about three days prior to your getting the notification.
    Once complete, reboot again, and run another MGADiag report and post the results
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 12, 2011 8:58 AM
    Moderator
  • Unfortunately, the oldest restore point I had on my system was from 6/8/2011. I did a restore from there and ran MGADiag again. It looks like the report is the same to me. So far I have not received the messages about not being genuine yet, but I have only had the system up for 10 mins since the restore. The messages usually come up after a while. Any other ideas?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {31C38155-94F6-4810-A38F-406E33BD7136}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Installed\Internet\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31C38155-94F6-4810-A38F-406E33BD7136}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2J9BH</PKey><PID>00359-OEM-8702056-86405</PID><PIDType>3</PIDType><SID>S-1-5-21-529020577-966371672-3082131242</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TH55B HD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS><HWID>02DE3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-586405-02-1033-7600.0000-1632010
    Installation ID: 006630662604015274695884957374048440421863240773924463
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2J9BH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/12/2011 1:42:45 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004004
    Event Time Stamp: 6:11:2011 11:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAADAAAAAQABAAEAln2CYqwQ4l820CbnxseoXlKAHk9clKhkdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            041210        APIC1900
      FACP            041210        FACP1900
      MCFG            041210        OEMMCFG
      OEMB            041210        OEMB1900
      SSDT            DpgPmm        CpuPm



    Sunday, June 12, 2011 5:46 PM
  • "FireFox91" wrote in message news:155db928-a812-434d-9952-27fd6ceccfde...

    Unfortunately, the oldest restore point I had on my system was from 6/8/2011. I did a restore from there and ran MGADiag again. It looks like the report is the same to me. So far I have not received the messages about not being genuine yet, but I have only had the system up for 10 mins since the restore. The messages usually come up after a while. Any other ideas?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003




    Yes - no changes, unfortunately.
     
    try a CHKDSK, followed by an SFC, as follows.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 12, 2011 5:57 PM
    Moderator
  • That didn't work either. I started the CHKDSK which ran overnight. Then I did the SFC this morning. The SFC reported "Windows Recourse Protection found corrupt files but was unable to fix some of them." It reported information saved to a log file but that file is enormous so I didn't bother posting it. I rebooted the system again and it still tells me my Windows is not genuine. Here is the latest info from MGADiag. Any other suggestions?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {31C38155-94F6-4810-A38F-406E33BD7136}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Installed\Internet\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[Hr = 0x800b0100]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{31C38155-94F6-4810-A38F-406E33BD7136}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2J9BH</PKey><PID>00359-OEM-8702056-86405</PID><PIDType>3</PIDType><SID>S-1-5-21-529020577-966371672-3082131242</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TH55B HD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080015 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100412000000.000000+000</Date></BIOS><HWID>02DE3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-020-586405-02-1033-7600.0000-1632010
    Installation ID: 006630662604015274695884957374048440421863240773924463
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2J9BH
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/13/2011 5:59:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000004004
    Event Time Stamp: 6:12:2011 19:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAAADAAAAAQABAAEAln2CYqwQ4l820CbnxseoXlKAHk9clKhkdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            041210        APIC1900
      FACP            041210        FACP1900
      MCFG            041210        OEMMCFG
      OEMB            041210        OEMB1900
      SSDT            DpgPmm        CpuPm



    Monday, June 13, 2011 10:03 PM
  • "FireFox91" wrote in message news:606e853f-1638-48e2-898a-49e608485c20...

    That didn't work either. I started the CHKDSK which ran overnight. Then I did the SFC this morning. The SFC reported "Windows Recourse Protection found corrupt files but was unable to fix some of them." It reported information saved to a log file but that file is enormous so I didn't bother posting it. I rebooted the system again and it still tells me my Windows is not genuine. Here is the latest info from MGADiag. Any other suggestions?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KK2HH-FFGTY-2J9BH
    Windows Product Key Hash: LXd8w25VABGh1V+tXrAfoSTKUOY=
    Windows Product ID: 00359-OEM-8702056-86405
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003



    At this point I think I should hand you off to the experts in WGA Support - unfortunately I'm not sure they'll take the request without charging, as it's an OEM build.
     
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, June 14, 2011 8:44 PM
    • Unmarked as answer by FireFox91 Wednesday, June 15, 2011 10:29 PM
    Tuesday, June 14, 2011 7:29 AM
    Moderator
  • Well, I will go ahead and get on my soapbox now. They better fix it for free. I paid for the software. OEM or not, it was paid for. I didn't make any modifications to it and I didn't pirate it. Yet I am the one being punished with their ridiculous anti-piracy stuff and there are tons of people out there with working pirated copies. With all other other posts in this forum regarding their own problems with WGA, clearly there is no advantage in Windows Genuine Advantage.
    Wednesday, June 15, 2011 12:50 AM
  • So I called. They took some information and transferred me to someone else. They then took the same information and transferred me back to the original number I called. They took some more information, walked through some things, and determined I needed to talk to tech support since my installation is legit. They put me on hold for a minute then came back and told me the there was a wait and asked if I wanted to hold. I said yes. They gave me the number of tech support in case I got disconnected. Sure enough, after the transfer I got "there was an error transferring your call". So I called the number they gave me and it was a tech support line for virus and security support. The message was clear that they did not support anything else. This is already going well. That is about 30 minutes of time wasted with nothing to show for it. I will try again tomorrow.
    Wednesday, June 15, 2011 1:20 AM
  • The OEM is responsible for support, not Microsoft.  The OEM end user license states at the beginning,

    "These license terms are an agreement between you and

    ·    the device manufacturer that distributes the software with the device, or

    ·    the software installer that distributes the software with the device."

    And to clarify one point, you did not purchase the software.  You only purchased the license.  Whoever installed the OEM System Builder license is the person you need to contact for support.  If you purchased a system builder pack and installed the software on your own you are simply out of luck as far as support goes.  That is one of the reasons the system builder license only authorizes the purchaser of the SB pack to install the software on a computer for sale to a customer.  The SB license does not authorize the purchaser of the SB pack to use the software on his own computer. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, June 15, 2011 4:54 AM
    Answerer
  • This is like buying a car, driving it for a year, then the car locks you out and the dealer won't let you back in unless you buy the car again. I'm beginning to see why people just steal software. Fine, I won't waste my time with MS support then. I will just live with these errors for as long as they are tolerable. Then I will reformat and reinstall. Gee, I hope I am allowed to do that.
    • Marked as answer by FireFox91 Wednesday, June 15, 2011 10:29 PM
    • Unmarked as answer by FireFox91 Wednesday, August 17, 2011 1:24 AM
    Wednesday, June 15, 2011 10:27 PM
  • Well after dealing with this for the last 2 months, the messages started getting more persistent. I got fed up was prepared to finally reinstall. But I wanted to try a few more options. I tried to do a repair reinstall which was basically just doing an upgrade install on top of my existing install. That didn't work, it errored out likely due to the original corrupt files mentioned above. So I did some more digging and found a lot of posts about the KB971033 update. I decided I had nothing to lose and just uninstalled it as suggested. When Windows Update tried to reinstall it, I told it to ignore and hide it. 2 days later and I have not received another annoying message about my genuine copy of Windows not being genuine. The concensus on this update is it was MS trying to squeeze too hard on pirated copies of the software and got a lot of legit copies too. Whenever you try to prevent theft and end up punishing those that pay, you're doing it wrong. So anyway, I fixed it. Hooray me.

    • Marked as answer by FireFox91 Wednesday, August 17, 2011 1:24 AM
    Wednesday, August 17, 2011 1:24 AM
  • "FireFox91" wrote in message news:2c080430-4286-4b11-af4e-9ff48baabba2...
    Well after dealing with this for the last 2 months, the messages started getting more persistent. I got fed up was prepared to finally reinstall. But I wanted to try a few more options. I tried to do a repair reinstall which was basically just doing an upgrade install on top of my existing install. That didn't work, it errored out likely due to the original corrupt files mentioned above. So I did some more digging and found a lot of posts about the KB971033 update. I decided I had nothing to lose and just uninstalled it as suggested. When Windows Update tried to reinstall it, I told it to ignore and hide it. 2 days later and I have not received another annoying message about my genuine copy of Windows not being genuine. The concensus on this update is it was MS trying to squeeze too hard on pirated copies of the software and got a lot of legit copies too. Whenever you try to prevent theft and end up punishing those that pay, you're doing it wrong. So anyway, I fixed it. Hooray me.

     
     
    I suggest that you reinstall the WAT Update – all  you may be doing is hiding a problem rather than dealing with it.
    (and the sort of problem that you may be hiding is a rootkit!)
    For the VAST majority of people the WAT update works very well – it’s only when abused that it causes problems.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 17, 2011 6:30 AM
    Moderator