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windows vista (TM) build 6002 this copy of windows vista is not genuine

    Question

  • can you pls help me!! since i have an updates my computer completely change...like windows vista not genuine cant access internet explorer and set google chrome as my default..everything change and cant do anything coz all my windows doesnt work..cant run diagnostic report..dont kow what to do..pls!!!
    Tuesday, September 13, 2011 5:21 PM

Answers

  • You shoudl order the Recovery disks from your manufacturer (if you don’t have the provided recovery system available), and use that to reinstall the system – remember to back up your data to external media first!
     
    "chancy0011" wrote in message news:70abe8ad-c38e-4240-8f1d-cc806775c4de...
    hi carey, i did try the system recovery option it said it is running but nothing happen..i did try the memory diagnostics tool it said its is all ok not sure because it did freeze the screen for hours...but i do get the message every time that some programs are corrupted and need to reinstall windows vista,  but my pc is a preinstalled, i did try to enter the product key but it keep sending an error..but what i have noticed is because of the updates a couple of weeks ago my windows start to stop, and for any reason it turns out the google chrome is my default browser..first i try to download things from google chrome but it wont allow coz of my windows not working..i dont know where should i start to look...i did try to change my browser in so many ways but still E.I doesnt work..i did try to edit the registry but still the same...now then where should i have to start...windows not working and E.I as google chrome my default...plsssssssssss.........

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:54 PM
    Thursday, September 15, 2011 4:15 PM
    Moderator

All replies

  • Hello chancy0011,

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,


    Darin MS
    Tuesday, September 13, 2011 6:08 PM
  • hi Darin Smith MS, i cant run or download the link as keep coming these message that i dont have a permission to do that..like i said all my windows doesnt work..cant download anything as it wont allow me as it says " no permission" cant save it or run..all this happen when the updates came a couple of weeks ago..it also default google chrome as my browser..i tried so many links but didnt work..i just getting fedup now..pls help me..

     

     

    Wednesday, September 14, 2011 4:24 PM
  • Wednesday, September 14, 2011 5:16 PM
    Moderator
  • hi carey, i did try the system recovery option it said it is running but nothing happen..i did try the memory diagnostics tool it said its is all ok not sure because it did freeze the screen for hours...but i do get the message every time that some programs are corrupted and need to reinstall windows vista,  but my pc is a preinstalled, i did try to enter the product key but it keep sending an error..but what i have noticed is because of the updates a couple of weeks ago my windows start to stop, and for any reason it turns out the google chrome is my default browser..first i try to download things from google chrome but it wont allow coz of my windows not working..i dont know where should i start to look...i did try to change my browser in so many ways but still E.I doesnt work..i did try to edit the registry but still the same...now then where should i have to start...windows not working and E.I as google chrome my default...plsssssssssss.........
    Wednesday, September 14, 2011 9:24 PM
  • You shoudl order the Recovery disks from your manufacturer (if you don’t have the provided recovery system available), and use that to reinstall the system – remember to back up your data to external media first!
     
    "chancy0011" wrote in message news:70abe8ad-c38e-4240-8f1d-cc806775c4de...
    hi carey, i did try the system recovery option it said it is running but nothing happen..i did try the memory diagnostics tool it said its is all ok not sure because it did freeze the screen for hours...but i do get the message every time that some programs are corrupted and need to reinstall windows vista,  but my pc is a preinstalled, i did try to enter the product key but it keep sending an error..but what i have noticed is because of the updates a couple of weeks ago my windows start to stop, and for any reason it turns out the google chrome is my default browser..first i try to download things from google chrome but it wont allow coz of my windows not working..i dont know where should i start to look...i did try to change my browser in so many ways but still E.I doesnt work..i did try to edit the registry but still the same...now then where should i have to start...windows not working and E.I as google chrome my default...plsssssssssss.........

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, September 20, 2011 9:54 PM
    Thursday, September 15, 2011 4:15 PM
    Moderator
  • i know this is an old thread but I am having similar issues. I have run the diagnostic and this is what it came up with....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C790A09C-02D3-4C31-B54D-DCFE75D3578E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C790A09C-02D3-4C31-B54D-DCFE75D3578E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3872759632-4128516848-1593893027</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.30    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080424000000.000000+000</Date></BIOS><HWID>31333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>41C07B152A3F5F3</Val><Hash>WfVPkZnmQpEpWU3cyAR5yDrTXO0=</Hash><Pid>70141-761-3755663-56583</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-2132008
    Installation ID: 000846339431282882223382878906877825542300397503890994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAeqjMBPISdhu84yC+gASIzAaYmGAuIEQs8vSm1bD2MKqsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            NVIDIA        MCP67-M
      SRAT            AMD           HAMMER  
      HPET            PTLTD         HPETTBL
      BOOT            PTLTD         $SBFTBL$
      MCFG            PTLTD           MCFG  
      TCPA            Phoeni        x      
      SSDT            PTLTD         POWERNOW
      SLIC            HPQOEM        SLIC-MPC

    Any help would be appreciated.

    Thank you

    Friday, February 10, 2012 3:18 AM
  • Please create your own thread and post your MGA Report in it.  Thank you!

    Carey Frisch

    Friday, February 10, 2012 3:33 AM
    Moderator