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validation code 0x8004fe21 RRS feed

  • Question

  • I too have the fastidious warning "not running genuine windows" (my windows 7 pro 64 is in Italian) and this is my MGADT report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F69W7-PG2HV-87QYX
    Windows Product Key Hash: q8lpiDELM1+2EDCjJmyWmFNSoSA=
    Windows Product ID: 00371-OEM-9044297-89645
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1ABA22E5-A9B1-4B08-AC12-6A1D52A98DB5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1ABA22E5-A9B1-4B08-AC12-6A1D52A98DB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-87QYX</PKey><PID>00371-OEM-9044297-89645</PID><PIDType>3</PIDType><SID>S-1-5-21-4285449947-2959421011-3265250953</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1107   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100526000000.000000+000</Date></BIOS><HWID>C0CC3607018400F4</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5E0D18C97BCB70A</Val><Hash>dJa4K76WvCDZnP2PAvzz2yqMcR4=</Hash><Pid>81602-901-3023823-68834</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versione servizio di gestione licenze software: 6.1.7601.17514

    Nome: Windows(R) 7, Professional edition
    Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    ID di attivazionee120e868-3df2-464a-95a0-b52fa5ada4bf
    ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID esteso: 00371-00180-442-989645-02-1040-7601.0000-0502013
    ID di installazione: 002115029444347923157960987960689025375034960102965454
    URL certificato processore: /go.microsoft.com/fwlink/?LinkID=88338
    URL certificato computer:/go.microsoft.com/fwlink/?LinkID=88339
    URL licenza d'uso: /go.microsoft.com/fwlink/?LinkID=88341
    URL certificato codice "Product Key": go.microsoft.com/fwlink/?LinkID=88340
    Codice "Product Key" parziale: 87QYX
    Stato licenza: concesso in licenza
    Numero di ripristini Windows rimanenti: 4
    Ora attendibile: 19/02/2013 01:15:46

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 2:19:2013 00:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQACAAAAAgABAAEACrbit4rCGLBcGgae9oSyi1wf4EUH7KDDULGCKA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   052610  APIC1628
      FACP   052610  FACP1628
      HPET   052610  OEMHPET
      MCFG   052610  OEMMCFG
      OEMB   052610  OEMB1628
      OSFR   052610  OEMOSFR
      SSDT   DpgPmm  CpuPm

     Can someone help me?

    I've just discovered that Windows Update doesn't work. It doesn't open at all.


    • Edited by seafla Tuesday, February 19, 2013 1:00 AM
    Tuesday, February 19, 2013 12:21 AM

Answers

All replies

  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

     

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

     

    (you want the iata_enu.exe download)

     

    Once complete, please reboot twice, then post another MGADiag report.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 19, 2013 12:09 PM
    Moderator
  • thank you for you kind and fast answer. I complied your suggestions and this is MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-F69W7-PG2HV-87QYX
    Windows Product Key Hash: q8lpiDELM1+2EDCjJmyWmFNSoSA=
    Windows Product ID: 00371-OEM-9044297-89645
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1ABA22E5-A9B1-4B08-AC12-6A1D52A98DB5}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1ABA22E5-A9B1-4B08-AC12-6A1D52A98DB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-87QYX</PKey><PID>00371-OEM-9044297-89645</PID><PIDType>3</PIDType><SID>S-1-5-21-4285449947-2959421011-3265250953</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1107   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100526000000.000000+000</Date></BIOS><HWID>C0CC3607018400F4</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5E0D18C97BCB70A</Val><Hash>dJa4K76WvCDZnP2PAvzz2yqMcR4=</Hash><Pid>81602-901-3023823-68834</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versione servizio di gestione licenze software: 6.1.7601.17514

    Nome: Windows(R) 7, Professional edition
    Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    ID di attivazionee120e868-3df2-464a-95a0-b52fa5ada4bf
    ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID esteso: 00371-00180-442-989645-02-1040-7601.0000-0502013
    ID di installazione: 002115029444347923157960987960689025375034960102965454
    URL certificato processore: /go.microsoft.com/fwlink/?LinkID=88338

    URL certificato computer: /go.microsoft.com/fwlink/?LinkID=88339
    URL licenza d'uso: /go.microsoft.com/fwlink/?LinkID=88341
    URL certificato codice "Product Key": /go.microsoft.com/fwlink/?LinkID=88340
    Codice "Product Key" parziale: 87QYX
    Stato licenza: concesso in licenza
    Numero di ripristini Windows rimanenti: 4
    Ora attendibile: 19/02/2013 15:59:45

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:19:2013 00:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEACrbit4rCGLBcGgae9oSyi1wf4EWgw1Cxgig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   052610  APIC1628
      FACP   052610  FACP1628
      HPET   052610  OEMHPET
      MCFG   052610  OEMMCFG
      OEMB   052610  OEMB1628
      OSFR   052610  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Windows update is working and looking for updates.


    • Edited by seafla Tuesday, February 19, 2013 3:08 PM
    Tuesday, February 19, 2013 3:06 PM
  • That looks fine now - you shouldn't have any more problems :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, February 19, 2013 3:43 PM
    Moderator
  • everything is working fine, now!! Thank you very much!
    Tuesday, February 19, 2013 7:23 PM