validation issues RRS feed

  • Question


    I am trying to work on my bosses computer for him and I can't run update for office.  I know it has to be a valid copy because that is just how he is.  His computer knowledge is basic so I help when i can and right now he is having problems with outlook. I was hoping if i can get a update it might fix the problem.
    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GDTF9-B9QW7-BBVH6
    Windows Product Key Hash: 5kEO8pH8rfJkr7/tAGdnxv6zALo=
    Windows Product ID: 76487-OEM-2211906-00806
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    CSVLK Server: N/A
    ID: {FF8AF887-069F-48EB-84AB-ABF4DB9E43AB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office XP Standard for Students and Teachers - 100 Genuine
    Microsoft Office Standard Edition 2003 - 104 Unknown PID
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FF8AF887-069F-48EB-84AB-ABF4DB9E43AB}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBVH6</PKey><PID>76487-OEM-2211906-00806</PID><PIDType>2</PIDType><SID>S-1-5-21-2035229239-3200106442-1773633713</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MX6448                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.02   </Version><SMBIOSVersion major="2" minor="4"/><Date>20060904000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>0F833007018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model>MX6448</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{913D0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard for Students and Teachers</Name><Ver>10</Ver><Val>A7FDB5AD5C07A96</Val><Hash>Dc0ZlkjObfy7ED9IAy1sUfb+hIY=</Hash><Pid>55866-719-3388274-17054</Pid><PidType>1</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/></Applications></Office></Software></GenuineResults> 

    Wednesday, August 13, 2008 6:04 PM


  •  rcky72467_hotmail.com,

    The analysis of the diagnostic report provided shows that there is a Microsoft Office XP Standard for Students and Teachers that is genuine and no other indication of any other office products.

    It appears your Microsoft Office Standard Edition 2003  is showing as non-genuine.  Is the Office Suite a trial version which came pre-installed with your system?  Have you installed a trial version of Office Ultimate 2007?  You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office you previously installed and used. In turn maybe some of the remnants were left behind during the removal process. This may have caused the false positive error code 104. If this is the case,
    please uninstall the office 2003.

    The link here references Knowledge Base (KB) article http://support.microsoft.com/kb/290301This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Once you have completed the above steps let’s try validating Office again at
    http://www.microsoft.com/genuine and clicking the “Validate Office” button.

    I hope this helps,

    Lori MS

    Lori MS

    • Edited by Lori MS Thursday, August 14, 2008 6:19 PM edit info
    • Marked as answer by Lori MS Friday, August 15, 2008 6:32 PM
    Wednesday, August 13, 2008 7:42 PM