Hi
We use both the Outlook client and the web version. We've found a number of emails sent internally via Outlook that have tracked in CRM however which contain sensitive information (not manually tracked in Outlook client).
Personal options are set to only track emails in response to CRM emails. There is no 'regarding' or tracking token attached to these messages so I'm unsure how to resolve and stop this happening again.
What is the criteria for tracking an Outlook email into CRM?