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Unable to complete validation - Unknown error 0x80080299 RRS feed

  • Question

  • Diagnostic report below.  I have tried everything I can find in the forums to resolve my problem but still receive error 0x80080299 during validation while attempting to download software updates.  I am running Windows XP Pro which I purchased as an upgrade.  Thanks in advance for your help.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-V6DG7-GDCCG-GK386
    Windows Product Key Hash: DEsrXXMTWW0rhn811fu3QNf4MKs=
    Windows Product ID: 55274-006-2879547-22628
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 92be981a-b660-4aca-8b65-d00ebc4c73cf
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.7.18.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>92be981a-b660-4aca-8b65-d00ebc4c73cf</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GK386</PKey><PID>55274-006-2879547-22628</PID><PIDType>5</PIDType><SID>S-1-5-21-606747145-1606980848-854245398</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8100               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20001130000000.000000+000</Date></BIOS><HWID>46CD34E70184C06A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Saturday, March 10, 2007 7:40 PM

Answers

  • Sunday, March 11, 2007 1:27 AM
  • I have run the diagnostic tool at http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en and it tells me everything is properly configured to run the validation process.  When I try to validate, I get the unknown error with the mentioned code.
    Sunday, March 11, 2007 3:39 AM
  • I am still trying to get some help on this problem.  Can someone review my diagnostic report and provide some assistance?  Thanks.
    Monday, March 12, 2007 10:48 PM
  • Hi Goducks,

    Can you try the following fix to see if this helps to resolve your issue?

    Open internet explorer, click "tools" then "manage add-ons" then find the Windows Genuine Advantage ActiveX control and put it as "ENABLE". If the setting is only allowed to be changed by administrators, then you must go to your C:\windows\system32 and DELETE the LegitCheckControl.dll file. Then go to http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en and revalidate. That will reload the DLL file correctly. Reboot your computer after this.

    If for some reason the ActiveX control isn't in the "manage add-ons" area, then skip to the next part and delete the file, and go from there.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------  

    Tuesday, March 13, 2007 12:32 AM
  • Hi Darin,

    Thanks for your reply.  I have actually already tried this after reading another post on this forum.  I tried it two more times now with the same result.  I receive the prompt to install the active-x control, I respond to the security warning with 'install now' and then I receive a response saying validation incomplete with the question 'Why didn't my machine complete validation?"  You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.  [0x80080299]

    Before re-booting, I check in tools and see the Windows Genuine Advantage ActiveX control in my current IE window.  If I open up a new IE window from the task bar, the ActiveX control is not there.  When I re-boot, and open an IE window the ActiveX control is still not there.  Could it be that the install of the ActiveX control is the root of the problem?  Don't know if this information helps any or not.

     

     

     

    Tuesday, March 13, 2007 3:14 AM
  • Still looking for a possible resolution to my problem which is the inability to run validation on Windows XP.
    Thursday, March 15, 2007 6:00 PM
  • Goducks,

    If you want to try an experiment (no guarantee that it is going work, proceed at own risk)..........

    First, use the steps in this MS KB to remove WGA Notifications components and registry entries:  http://support.microsoft.com/kb/921914/en-us

    Restart.

    Then use the manual installation files at this link:  http://go.microsoft.com/fwlink/?linkid=69498

    Restart.

    Post back with results.

    Thursday, March 15, 2007 6:11 PM
  • Dan,

    Thanks for your response.  I tried your experiment but unfortunately it still did not solve my problem.  I am still getting the same unknown error and am still unable to download any Windows updates.

    What now?

    Sunday, March 18, 2007 11:08 PM
  • Goducks,

    Sorry, this one's just too tough of a nut to crack!

    My advice would be to submit a free email support request:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Good Luck!

    Monday, March 19, 2007 1:04 AM
  • Godducks,

      Would you post your Service Request number in this thread, I would like to follow the issue on my end.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Tuesday, March 20, 2007 12:05 AM
  • Darin,

    I submitted my Service Request today.  The Confirmation number is 1032529656.

     

    Thanks,

    Gordon. (goducks)

    Friday, March 30, 2007 3:07 AM
  • This may be an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Thank you,

    Stephen Holm, MS

    WGA Forum Manager

     

    Friday, June 29, 2007 1:07 AM
  • Thanks for the help,

     

    I was having the exact same problem and this last post seemed to fix it. I found that not having WGA loaded as an add-on was the problem. I had tried many of the other solutions mentionned. The one that worked was to Run regsvr32 msxml3.dll.

     

    Any suggestions on how to prevent this issue from creeping up in the future?

    Sunday, July 22, 2007 1:11 AM

All replies

  • Sunday, March 11, 2007 1:27 AM
  • I have run the diagnostic tool at http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en and it tells me everything is properly configured to run the validation process.  When I try to validate, I get the unknown error with the mentioned code.
    Sunday, March 11, 2007 3:39 AM
  • I am still trying to get some help on this problem.  Can someone review my diagnostic report and provide some assistance?  Thanks.
    Monday, March 12, 2007 10:48 PM
  • Hi Goducks,

    Can you try the following fix to see if this helps to resolve your issue?

    Open internet explorer, click "tools" then "manage add-ons" then find the Windows Genuine Advantage ActiveX control and put it as "ENABLE". If the setting is only allowed to be changed by administrators, then you must go to your C:\windows\system32 and DELETE the LegitCheckControl.dll file. Then go to http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en and revalidate. That will reload the DLL file correctly. Reboot your computer after this.

    If for some reason the ActiveX control isn't in the "manage add-ons" area, then skip to the next part and delete the file, and go from there.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------  

    Tuesday, March 13, 2007 12:32 AM
  • Hi Darin,

    Thanks for your reply.  I have actually already tried this after reading another post on this forum.  I tried it two more times now with the same result.  I receive the prompt to install the active-x control, I respond to the security warning with 'install now' and then I receive a response saying validation incomplete with the question 'Why didn't my machine complete validation?"  You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.  [0x80080299]

    Before re-booting, I check in tools and see the Windows Genuine Advantage ActiveX control in my current IE window.  If I open up a new IE window from the task bar, the ActiveX control is not there.  When I re-boot, and open an IE window the ActiveX control is still not there.  Could it be that the install of the ActiveX control is the root of the problem?  Don't know if this information helps any or not.

     

     

     

    Tuesday, March 13, 2007 3:14 AM
  • Still looking for a possible resolution to my problem which is the inability to run validation on Windows XP.
    Thursday, March 15, 2007 6:00 PM
  • Goducks,

    If you want to try an experiment (no guarantee that it is going work, proceed at own risk)..........

    First, use the steps in this MS KB to remove WGA Notifications components and registry entries:  http://support.microsoft.com/kb/921914/en-us

    Restart.

    Then use the manual installation files at this link:  http://go.microsoft.com/fwlink/?linkid=69498

    Restart.

    Post back with results.

    Thursday, March 15, 2007 6:11 PM
  • Dan,

    Thanks for your response.  I tried your experiment but unfortunately it still did not solve my problem.  I am still getting the same unknown error and am still unable to download any Windows updates.

    What now?

    Sunday, March 18, 2007 11:08 PM
  • Goducks,

    Sorry, this one's just too tough of a nut to crack!

    My advice would be to submit a free email support request:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860

    Good Luck!

    Monday, March 19, 2007 1:04 AM
  • Godducks,

      Would you post your Service Request number in this thread, I would like to follow the issue on my end.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Tuesday, March 20, 2007 12:05 AM
  • Darin,

    I submitted my Service Request today.  The Confirmation number is 1032529656.

     

    Thanks,

    Gordon. (goducks)

    Friday, March 30, 2007 3:07 AM
  • This may be an issue with your XML services on your computer. If you compare your diagnostic report with others on the forum, you will notice that you are missing a bunch of text at the bottom of your report. We call this the XML Blob. We have found that the 299 error in conjunction with the missing XML Blob means that either that the file msxml3.dll is unregistered (which means the registry key  ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’  is missing) or msxml3.dll is missing/corrupt.

     

    To fix your issue, follow the below steps:

     

    1) Click 'Start' button, then 'Run...'

    2) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>
    (Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)

     

    If this does not work, the msxml3.dll may be missing or corrupt. Follow the below steps, in that case:

    1) Go to the 'Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)' download page at  http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en

    2) From the files available, download “msxml3.msi”

    3) Double click the file and follow the steps to install.

    4) After the install is complete, click 'Start' button, then 'Run...'

    5) In the Run window, Type: regsvr32 msxml3.dll  <Click OK>

     

    Thank you,

    Stephen Holm, MS

    WGA Forum Manager

     

    Friday, June 29, 2007 1:07 AM
  • Thanks for the help,

     

    I was having the exact same problem and this last post seemed to fix it. I found that not having WGA loaded as an add-on was the problem. I had tried many of the other solutions mentionned. The one that worked was to Run regsvr32 msxml3.dll.

     

    Any suggestions on how to prevent this issue from creeping up in the future?

    Sunday, July 22, 2007 1:11 AM