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Blocked after failed update

    Question

  • Hello, Hope you are doing well,

    5 or 6 days back i shut down my windows 8 laptop and it started updating. the update went on for about 8 to 10 hours and the machine restarted. on restart it said failed to update and it 'restored.' 

    the issue is that after this failed update i see a watermark on the left bottom corner that says Activate Windows. i ignored it for a few days, even went to 'PC settings' from the start menu but did not find a way to 'Activate' windows. I hope you are aware that the windows 8 series isn't very user friendly when it comes to settings menu. so i went through a couple of threads and learnt that my key was blocked. 

    Help restore or update windows to an active version.

    P.S.: I have brought a genuine windows 8 with the laptop from an HP certified dealer in Mumbai. the key was accepted by Microsoft on various occasions until this happened.

    also the system was infected by a trojan and malware for about a month. which was removed by running bit-defender.  Need any more info? please solve this issue.

    Thursday, March 19, 2015 6:07 AM

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