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Windows 7 not genuine. RRS feed

  • Question

  • Also getting a message that Windows is not genuine.

    This is a corporate laptop that has been around for a while and now I have it.

    I ran the Microsoft Genuine Advantage Diagnostics Tool and copied the report:

    Any help is much appreciated.

    Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {5E1A577D-F8F6-49F2-8041-006836AB9CDB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.111118-2330
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80096010

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5E1A577D-F8F6-49F2-8041-006836AB9CDB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4P2KH</PKey><PID>00371-OEM-8992671-00137</PID><PIDType>2</PIDType><SID>S-1-5-21-326845871-2340446866-2558774042</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS><HWID>52B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>71770DD278EC500</Val><Hash>FnW828ldT1FlxTrjfPnWPEdWDUY=</Hash><Pid>73931-640-3477095-57152</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700137-02-1033-7600.0000-3372009
    Installation ID: 005166193760233624415956474745527484454683620335304974
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 4P2KH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/15/2012 9:53:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 3:15:2012 09:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll


    HWID Data-->
    HWID Hash Current: MAAAAAIAAQABAAIAAAABAAAAAgABAAEAeqi6CRFysGzaegCaCLhsWtomkqIKZEbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC  
      FACP   TOSCPL  CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   TOSCPL  TOSCPL00
      OSFR   TOSHIB  A+2nd ID
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Friday, March 23, 2012 6:22 PM

Answers

  • "onemoretech" wrote in message news:8127cbc3-6538-4079-89a8-482fc8735e09...

    Also getting a message that Windows is not genuine.

    This is a corporate laptop that has been around for a while and now I have it.

    I ran the Microsoft Genuine Advantage Diagnostics Tool and copied the report:

    Any help is much appreciated.

    Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80096010

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS


    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 4P2KH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/15/2012 9:53:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 3:15:2012 09:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      SLIC   TOSCPL  TOSCPL00
      OSFR   TOSHIB  A+2nd ID
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Your problem is caused by the file mismatch highlighted above.
    To fix this, try the following -
    Uninstall the WAT Update from Installed Updates (Sort in order of Name, then look for Update for ‘Microsoft Windows (KB971033)’)
    Reboot, and run another MGADiag report – post the results, then download and install the KB971033 Update manually from http://support.microsoft.com/kb/971033 – you’ll need the 32-bit (x86) version.
    Run another MGADiag report, and post the result again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 23, 2012 6:27 PM
    Moderator

All replies

  • "onemoretech" wrote in message news:8127cbc3-6538-4079-89a8-482fc8735e09...

    Also getting a message that Windows is not genuine.

    This is a corporate laptop that has been around for a while and now I have it.

    I ran the Microsoft Genuine Advantage Diagnostics Tool and copied the report:

    Any help is much appreciated.

    Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4THM3-74PDB-4P2KH
    Windows Product Key Hash: 88kCx56CIRkBJG3+gKpBHkCTqAA=
    Windows Product ID: 00371-OEM-8992671-00137
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\windows\system32\wat\npwatweb.dll[7.1.7600.16395], Hr = 0x80096010

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L450</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.50</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS


    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 4P2KH
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/15/2012 9:53:09 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 3:15:2012 09:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      SLIC   TOSCPL  TOSCPL00
      OSFR   TOSHIB  A+2nd ID
      SSDT   BrtRef  DD01BRT
      SSDT   BrtRef  DD01BRT

    Your problem is caused by the file mismatch highlighted above.
    To fix this, try the following -
    Uninstall the WAT Update from Installed Updates (Sort in order of Name, then look for Update for ‘Microsoft Windows (KB971033)’)
    Reboot, and run another MGADiag report – post the results, then download and install the KB971033 Update manually from http://support.microsoft.com/kb/971033 – you’ll need the 32-bit (x86) version.
    Run another MGADiag report, and post the result again.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 23, 2012 6:27 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS

    Tuesday, March 27, 2012 7:37 PM