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windows update not working (80070426) and software licensing will not start (error 0xd0000022:0xd0000022 RRS feed

  • Question

  •  

    First, my windows update didn't work - error message 80070426

    second, downloaded 'fix it' for windows update & ran it in 'default mode' - restarted computer - nothing changed

    third, I looked up on the 'net and found that I should start/re-start 'software licensing' - did this through services control panel and got error message 0xd0000022:0xd0000022.

    4th, in this forum, I saw that I should run MGA diagnostic tool, which I did and the results are below.

    5th, I am emailing this to you.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    Windows Product ID: 89576-OEM-7332141-00232
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {FC43DA80-AEA2-4474-B23A-A7A56E8EC389}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 100
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC43DA80-AEA2-4474-B23A-A7A56E8EC389}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H9MQD</PKey><PID>89576-OEM-7332141-00232</PID><PIDType>2</PIDType><SID>S-1-5-21-1760835977-1826595592-3346707955</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>TECRA A9</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>Version 1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20070507000000.000000+000</Date></BIOS><HWID>FF323507018400FA</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSHIB</OEMID><OEMTableID>A0054   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>1DFF37EFFCAE774</Val><Hash>FJDhstn31/FK6VB6HZDI80EyUL4=</Hash><Pid>70160-OEM-5695494-59929</Pid><PidType>5</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEAAwABAAMAAQACAAAAAwABAAEAJJSUUAJptl6afkaDGlbgOAQKPlvy9HSzOxPKT6IhrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSHIB  A0054  
      FACP   TOSHIB  A0054  
      HPET   TOSHIB  A0054  
      BOOT   TOSHIB  A0054  
      MCFG   TOSHIB  A0054  
      SSDT   TOSHIB  A0054  
      TCPA   TOSHIB  A0054  
      SLIC   TOSHIB  A0054  
      SSDT   TOSHIB  A0054  
      SSDT   TOSHIB  A0054  
      SSDT   TOSHIB  A0054  


    Thank you for your assistance in this matter,

    downundercanuck

    Friday, May 28, 2010 1:27 AM

Answers

  •  Hello downundercanuck,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

     


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,


    Darin MS
    Saturday, May 29, 2010 9:28 PM

All replies

  • "downundercanuck" wrote in message
    news:812a20ff-084b-48c2-b459-437da4b0fb9a...
    >
    >
    > First, my windows update didn't work - error message 80070426
    >
    > second, downloaded 'fix it' for windows update & ran it in 'default
    > mode' - restarted computer - nothing changed
    >
    > third, I looked up on the 'net and found that I should start/re-start
    > 'software licensing' - did this through services control panel and got
    > error message 0xd0000022:0xd0000022.
    >
    > 4th, in this forum, I saw that I should run MGA diagnostic tool, which I
    > did and the results are below.
    >
    > 5th, I am emailing this to you.
    >
    >
    >
    >
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    > Validation Status: Genuine
    > Validation Code: 0
    > Cached Online Validation Code: N/A, hr = 0x80070426
    > Windows Product Key: *****-*****-GJQQX-9DYQ4-H9MQD
    > Windows Product Key Hash: qRzQG5hpfzV4OyKihHkSQJhFV50=
    > Windows Product ID: 89576-OEM-7332141-00232
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
     
     
    Everything looks OK - except for the fact that the Software Licensing
    Service is not running!
     
    This service is a target for various malware - when was the last time you
    ran a full system scan with your Anti-Virus ( which one is it?)
    Download, install, run, and update MalwareBytes Anti-Malware from
    http://www.malwarebytes.com
    run the Quick Scan, and delete everything it finds -
    Then try starting the service again - to do that, open Task Manager, click
    on File, then New Task (Run..), then type
    SERVICES.MSC
    you should be asked by UAC to confirm - say yes.
    Find the Service in the list, and right-click on it - select Properties
    in the General tab, check that the service Startup type is 'Automatic'
    Then click on the Start button.
    you'll get a window coming up with the startup progress. once it's complete,
    the Start button should be greyed out. Wait 10 seconds - is it still in the
    same state?
    Click on OK. check the entry in the list - does it say Started?
    wait another 10 seconds - if it still says 'started then reboot, go back
    into Services, and recheck the status. If it's Started, then you should be
    good to go.
    Then run another MGADiag, and post it back.
     
    HTH
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Friday, May 28, 2010 5:29 AM
    Moderator
  •  Hello downundercanuck,

      The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue

     

    a.    System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

                                              i.    Login to Vista in Normal Mode (not safe mode)

                                            ii.    Launch an Internet Browser

                                           iii.    Type: %windir%\system32\ in the browser's address field

                                           iv.    Scroll down till you find the file cmd.exe

                                            v.    Right-click the file and select 'Run as Administrator'

                                           vi.    In the CMD window, type: sfc /scannow

                                          vii.    Reboot twice and see if that resolves the issue.

     

    b.    repairing Windows using System Restore:

                                              i.    Reboot Vista into Safe Mode

                                            ii.    Click the ‘Start’ button

                                           iii.    In the Start Search field, type: System Restore and hit “Enter” keyboard key

                                           iv.    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

                                            v.    Click the "Next" button.

                                           vi.    Reboot back into Normal mode

     


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

     

    Thank you,


    Darin MS
    Saturday, May 29, 2010 9:28 PM
  • "Darin Smith MS" wrote in message
    news:9381d6a4-26f8-4335-aea3-e53fb1197bc2...
    > Hello downundercanuck,
    >
     
    <LOTS of stuff, snipped for brevity!>
    >
    >
    > Thank you,
    >
    >
    > --------------------------------------------------------------------------------
    > Darin MS
     
    Wow! - that's grown a lot since the last time you posted a response to a
    similar error! - you been working overtime? <g>
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC
    Saturday, May 29, 2010 10:43 PM
    Moderator