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Creating an new parent account record with the parent account lookup field. Error. RRS feed

  • Question

  • Hi

    When I try to create a new parent account record with the parent account lookup field on the account form, I get this error: "Creating this parental association would create a loop in this entity hierarchy"

    Can I prevent this?

    CRM-Online

    Thank you.

    Jan

    Monday, September 14, 2015 3:00 PM

All replies

  • Do you have any custom code that fires on the account record such as plugins, workflow assemblies, etc?

    Is this happening for all account records that you attempt to parent to?

    Are you attempting to parent the record to itself?


    Jason Peterson

    Monday, September 14, 2015 9:26 PM
  • Hi Jason,

    Thank you for your reply.

    There is no custom code.

    The accountname is default mapped to the parent account of the account being created. When I clear the parent account field, I can save the record. I cannot clear the mapping accountid > parentaccountid.

    Maybe, there is a workaround?

    Jan

    Tuesday, September 15, 2015 9:47 AM