XP SP2 activation problem RRS feed

  • Question

  • I work in a company as an engineer. I have the problem of activation of XP SP2 OS after reinstalling due to some reasons. We are not able to connect to the internet also. When trying with the given telephone no, the answer is number not available. The PC is used to operate a Spectrometer. 
    I'm not able to switch on the machine. The computer is supllied by the Spectro manufacturer, Germany. PC make is Dell, Ireland. I'm in deep trouble now. I want to activate windows immediately.
    Saturday, August 2, 2008 5:22 AM


  • Hello Porkizhiyan,

    First have you worked with your Companies Systems Administration Personnel? This will be your first stop and key point. Systems administrators authorize and/or automatically push updates both minor and major based on corporate policy and after testing.  

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/


    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.


    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

    Thank you,

    Stephen Holm, MS

    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, August 6, 2008 11:40 PM
    Monday, August 4, 2008 6:54 PM