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Windows 7 is now not Genuine RRS feed

  • Question

  • Hello there all, 
    My Microsoft Windows 7 Professional is now telling me it is not genuine. I had a problem with my MBR and since I couldn't boot into Windows to aquire my .iso image(completely legal, I get them free through my Uni/MSDN) I couldn't repair it. So I got a friends but it turns out that his was a Windows 7 Ultimate. 
    Now Windows keeps telling me my copy isnt legit, but it completely is. Ive tried reentering my CD Key on the activation screen but obviously because I repaired with Ultimate, and mine is Home Professional it isnt having any of this.
    I went on to Microsoft Live Chat and they where less then helpful. Asking me for my CD key then telling me it isnt legit, which is a lie as ive used it when I first installed, and it comes from my MSDN. 

    Does anyone please have an idea?
    Thank you


    Chris

    Saturday, April 16, 2011 5:14 PM

Answers

  • Yes.  In order for the upgrade key to work you need to have a qualifying copy of Windows on the computer, which in your case means restoring the original Vista and then upgrading as before.  Be sure to download and save the device drivers for Windows 7 from the manufacturer.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, April 17, 2011 12:48 PM
    Answerer

All replies

  • "ChrissyAA3" wrote in message news:814ef0e2-387e-4620-b0cf-313e3eb5a5c8...

    Hello there all, 
    My Microsoft Windows 7 Professional is now telling me it is not genuine. I had a problem with my MBR and since I couldn't boot into Windows to aquire my .iso image(completely legal, I get them free through my Uni/MSDN) I couldn't repair it. So I got a friends but it turns out that his was a Windows 7 Ultimate. 
    Now Windows keeps telling me my copy isnt legit, but it completely is. Ive tried reentering my CD Key on the activation screen but obviously because I repaired with Ultimate, and mine is Home Professional it isnt having any of this.
    I went on to Microsoft Live Chat and they where less then helpful. Asking me for my CD key then telling me it isnt legit, which is a lie as ive used it when I first installed, and it comes from my MSDN. 

    Does anyone please have an idea?
    Thank you


    Chris


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 16, 2011 5:41 PM
    Moderator
  • Hello there Noel,

    Thank you very much, and as requested

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27

    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=

    Windows Product ID: 00426-OEM-8992662-00400

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {57DA8D28-7C85-4209-A37D-41DA3E6098DD}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000000

    Build lab: 7600.win7_rtm.090713-1255

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Duki\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{57DA8D28-7C85-4209-A37D-41DA3E6098DD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3947455984-4183897582-2149567610</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5535</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.04          </Version><SMBIOSVersion major="2" minor="5"/><Date>20081104000000.000000+000</Date></BIOS><HWID>98BA3607018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>46DAF3BE0E87586</Val><Hash>0+J1DRgxo78i4qmeoiuEO85cdxI=</Hash><Pid>89388-707-0618715-65777</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00178-926-600400-02-2057-7600.0000-0312011

    Installation ID: 014284943791269425418770185873588814073944976585308486

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: P4K27

    License Status: Notification

    Notification Reason: 0xC004F07C.

    Remaining Windows rearm count: 3

    Trusted time: 17/04/2011 02:23:51

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: N/A

    HealthStatus: 0x0000000000000000

    Event Time Stamp: N/A

    ActiveX: Not Registered - 0x80040154

    Admin Service: Not Registered - 0x80040154

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAIAAgABAAIAAQABAAAABAABAAEAeqi66QcmdxZU+dKAFtYOO85wje+QStAkjHtyir5Bfig=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP AMD   ANT     

      HPET PTLTD HPETTBL 

      MCFG PTLTD  MCFG  

      TCPA AMD          

      SLIC ACRSYS ACRPRDCT

      SSDT PTLTD POWERNOW

     

     

    Sunday, April 17, 2011 1:26 AM
  • I take it you didn't burn a Windows 7 Professional dvd from your iso file? Will they let you download it again? Check around and see if someone else downloaded the same version and burn a copy for yourself and install with your key.
    Sunday, April 17, 2011 3:34 AM
  • The copy of Windows from your friend will not activate on your computer.  You are using an OEM copy from another computer and that will not work.  You have installed

    Windows Product ID: 00426-OEM-8992662-00400

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    on an Acer built on November 4, 2008, seven months before Windows 7 released to manufacturing (July 24, 2009). 

    <Date>20081104000000.000000+000</Date>

    An OEM SLP copy of Windows is only valid installaed at the factory at the time the computer is built.  Your friend's computer is obviously newer than yours and shipped with Windows 7.  Yours did not ship with Windows 7.  Most likely it shipped with Vista.  You need to restore the MSDN copy you were using or restore the original Windows that shipped with your computer.  It does not work to borrow a copy of Windows that was preinstalled on another computer.

    The reason is that the SLIC table in the BIOS of your computer does not contain the correct code for the OEM SLP copy from your friend's computer.  It just won't ever activate itself. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, April 17, 2011 4:29 AM
    Answerer
  • Schloicka. I did burn the .iso to a disk originally, but as it was a CD-RW I just erased it. Now im in Windows I can reburn it. The image is still on my HDD. 

     

    Cbarnhorst, you are correct, my laptop shipped with Vista but I used the 'upgrade' facility to get Windows 7 going. So do you believe I should backup what I have and start from scratch in terms of reinstalling?

     

    Thanks alot guys!

    Chris

    Sunday, April 17, 2011 9:00 AM
  • "ChrissyAA3" wrote in message news:4505241f-b472-447e-8eec-a73ae93e4ee5...

    Schloicka. I did burn the .iso to a disk originally, but as it was a CD-RW I just erased it. Now im in Windows I can reburn it. The image is still on my HDD. 

     

    Cbarnhorst, you are correct, my laptop shipped with Vista but I used the 'upgrade' facility to get Windows 7 going. So do you believe I should backup what I have and start from scratch in terms of reinstalling?

     

    Thanks alot guys!

    Chris


    You cannot have acquired the OEM ISO from MSDN/AA as they don't 'do' OEM software (with one or two rare exceptions)
    The likelihood is that you acquired the ISO or disk from elsewhere - and therefore have no idea of its provenance. It may have come stuffed with malware.
    You should use the manufacturer's Recovery System to get back to ex-factory state, and then do the upgrade with known-source media.
    You will obviously have to back up your data to external media prior to his.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 17, 2011 10:52 AM
    Moderator
  • Yes.  In order for the upgrade key to work you need to have a qualifying copy of Windows on the computer, which in your case means restoring the original Vista and then upgrading as before.  Be sure to download and save the device drivers for Windows 7 from the manufacturer.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, April 17, 2011 12:48 PM
    Answerer
  • Noel, I dont think youve understood. I upgraded my Vista with Windows 7 from my MSDN. When my Windows 7 system became unbootable I used a copy of Windows 7 of where I have no idea of its origin.

    Anywho, brilliant. Thank you all very much for your help. 
    Much appreciated

     

    Chris 


    Sunday, April 17, 2011 9:38 PM