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My Windows is Genuine, getting error message saying it's not. RRS feed

  • Question

  • I recently had to re-install Windows 7 on my work laptop, it was working fine for a few weeks then I got the error message saying my copy of Windows may not be genuine... yet it is.  I was using the same key for well over a year beforehand.

    The only thing I could possibly think the problem might be is that I used a CD which wasn't the original installation disk (it was the only one I could get a hold of, as I would have had to wait too long for my company to send the original disk).

    I have ran the Diagnostic Report as you can see.  Would appreciate any help!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C290A308-3D28-4851-A4B8-F0093126DB92}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C290A308-3D28-4851-A4B8-F0093126DB92}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1532458140-2138329197-1995943706</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20110413000000.000000+000</Date></BIOS><HWID>B0313807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7600.0000-0142014
    Installation ID: 009874335952054835058500829620063001940452507684612496
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 07.03.14 2:53:02 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:17:2014 12:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAIAAAABAAEAAQACAAAAAQABAAEAln0SAncW1RXa1epacnUKXFYXJLQucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   CBX3   
      FACP DELL   CBX3   
      HPET A M I PCHHPET
      BOOT DELL   CBX3    
      MCFG DELL   SNDYBRDG
      TCPA
      SSDT PmRef Cpu0Ist
      SSDT PmRef Cpu0Ist
      DMAR INTEL SNB 
      SLIC DELL   CBX3   
      SSDT PmRef Cpu0Ist


    Friday, March 7, 2014 2:02 PM

Answers

  • Your error message suggests that the system is having trouble reading the SLIC table in the BIOS to self activate.  Try entering in the Product Key that is listed on the COA Sticker which should be attached to the computer.  It may be in the battery compartment underneath the battery.

    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by GaryGON Monday, March 10, 2014 10:33 AM
    Friday, March 7, 2014 3:27 PM

All replies

  • Your error message suggests that the system is having trouble reading the SLIC table in the BIOS to self activate.  Try entering in the Product Key that is listed on the COA Sticker which should be attached to the computer.  It may be in the battery compartment underneath the battery.

    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by GaryGON Monday, March 10, 2014 10:33 AM
    Friday, March 7, 2014 3:27 PM
  • I would never have thought to look in the battery compartment, ever.  Sure enough, as soon as I typed in the Product Key again it was job done.

    Thanks so much!

    Solved.

    Monday, March 10, 2014 10:33 AM