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Microsoft Windows- update delivery is not working and may be a victim of counterfeiting (UK) RRS feed

  • Question

  • Hi, We are a small team running down a business. It used to be a large business and now only a small team of 9 remaining.  As part of this we moved to a small office. Last week we were having issues with our Microsoft licensing.  We had a few Microsoft office standard 2010 activation wizards pop up on a few of our machines.  I spoke to a guy from Microsoft who said we could get the licensing keys from our retailer.  I found out that because we have not connected to the old head office server for domain authentication these issues were arising. I contacted our retailer and we received the MAK key and created me as an administrator on the Microsoft account. After a bit of trouble we managed to install the product on our machines... we have hundreds of licences left on our account so have enough left.  A new issue arised this week stating Microsoft Windows- update delivery is not working and may be a victim of counterfeiting.  I’m not sure what we need to do if anything, however as I’m not receiving the issue myself yet, please see a full copy of the report produced by the MGADiag tool.  Please can you help me find out if we need to do anything and if so what we need to do?  Ftom one completely ‘untechy’ person! Thank you in advance.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH

    Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=

    Windows Product ID: 00392-918-5000002-85761

    Windows Product ID Type: 1

    Windows License Type: KMS Client

    Windows OS version: 6.1.7601.2.00010100.1.0.004

    ID: {D8F213C2-BF23-419C-8AB4-100AF06A03F9}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Enterprise

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_ldr.130828-1532

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Access 2003 - 100 Genuine

    Microsoft Office SharePoint Designer 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: http=webcritical:8080;https=webcritical:8080;ftp=webcritical:8080

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D8F213C2-BF23-419C-8AB4-100AF06A03F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85761</PID><PIDType>1</PIDType><SID>S-1-5-21-2246394308-4001950773-2685654148</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6570b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICE Ver. F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20120924000000.000000+000</Date></BIOS><HWID>8C263C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>2F7FCB2E54BB500</Val><Hash>C69O1VaC3uXn6aZTfjLlUXyCrfA=</Hash><Pid>70136-640-4865345-55762</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>BC1F9C0EFD8C580</Val><Hash>IZci4eEnvIopCJGPznem4WFgFY4=</Hash><Pid>89394-704-4560015-63504</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Enterprise edition

    Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel

    Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00392-00170-918-500000-03-1033-7601.0000-0702014

    Installation ID: 005673687103706010934705260974461190883524827020054376

    Partial Product Key: HVTHH

    License Status: Notification

    Notification Reason: 0xC004F00F.

    Remaining Windows rearm count: 2

    Trusted time: 21/08/2015 09:49:57

    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 7:19:2015 23:35

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GGsVTSwQC8UJZgnTNgWwY7b2ODuW5Zj

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             17AB   

      FACP                                   HPQOEM                             17AB   

      HPET                                    HPQOEM                             17AB   

      MCFG                                 HPQOEM                             17AB   

      ASF!                                     HPQOEM                             17AB   

      TCPA                                   HPQOEM                             17AB   

      SSDT                                    HPQOEM                             SataAhci

      SSDT                                    HPQOEM                             SataAhci

      SLIC                                      HPQOEM                             SLIC-MPC

      FPDT                                    HPQOEM                             17AB   

      BGRT                                   HPQOEM                             17AB   

      SSDT                                    HPQOEM                             SataAhci

      SSDT                                    HPQOEM                             SataAhci

     

     

    Friday, August 21, 2015 9:03 AM

Answers

  • The installed Product Key is a Volume License KMS Key which requires periodic re-activation at least every 180 days at a private Activation Server.

    It is only sold in quantities of 25 or more to qualifying organisations.

    It's likely that this is one of the residual licenses from the old company.

    You need to change the Product Key to your new MAK licenses for Windows 7 Enterprise -

    Click on the Start orb, and in the Search box, type

    SLUI 3

    Follow the instructions.

    Hopefully it will activate over the internet - if not, use telephone activation.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 21, 2015 9:25 AM
    Moderator

All replies

  • The installed Product Key is a Volume License KMS Key which requires periodic re-activation at least every 180 days at a private Activation Server.

    It is only sold in quantities of 25 or more to qualifying organisations.

    It's likely that this is one of the residual licenses from the old company.

    You need to change the Product Key to your new MAK licenses for Windows 7 Enterprise -

    Click on the Start orb, and in the Search box, type

    SLUI 3

    Follow the instructions.

    Hopefully it will activate over the internet - if not, use telephone activation.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 21, 2015 9:25 AM
    Moderator
  • Thanks - just tried doing this with our MAK key and it says the product key I have entered does not appear to be a valid windows 7 product key.  Have you got the telephone number and I will call to activate over the telephone. Many Thanks
    Friday, August 21, 2015 9:47 AM
  • Just done it! Entered the wrong MAC key - now done it for Windows Enterprise and it's worked. Thanks so much for your help... happy customer :-)
    Friday, August 21, 2015 9:58 AM
  • Great!

    Good luck with the rest! ;)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, August 21, 2015 10:21 AM
    Moderator