Hi, We are a small team running down a business. It used to be a large business and now only a small team of 9 remaining. As part of this we moved to a small office.
Last week we were having issues with our Microsoft licensing. We had a few Microsoft office standard 2010 activation wizards pop up on a few of our machines.
I spoke to a guy from Microsoft who said we could get the licensing keys from our retailer. I found out that because we have not connected to the old head office server for domain authentication these issues were arising. I contacted our retailer and
we received the MAK key and created me as an administrator on the Microsoft account. After a bit of trouble we managed to install the product on our machines... we have hundreds of licences left on our account so have enough left. A new issue arised
this week stating Microsoft Windows- update delivery is not working and may be a victim of counterfeiting. I’m not sure what we need to do if anything, however as I’m not receiving the issue myself yet, please
see a full copy of the report produced by the MGADiag tool. Please can you help me find out if we need to do anything and if so what we need to do? Ftom one completely ‘untechy’ person! Thank you in advance.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2VJC9-XBBR8-HVTHH
Windows Product Key Hash: k/l/EMDQdwK9OvdCkPtHG1YdosE=
Windows Product ID: 00392-918-5000002-85761
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {D8F213C2-BF23-419C-8AB4-100AF06A03F9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Access 2003 - 100 Genuine
Microsoft Office SharePoint Designer 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: http=webcritical:8080;https=webcritical:8080;ftp=webcritical:8080
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D8F213C2-BF23-419C-8AB4-100AF06A03F9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HVTHH</PKey><PID>00392-918-5000002-85761</PID><PIDType>1</PIDType><SID>S-1-5-21-2246394308-4001950773-2685654148</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
ProBook 6570b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICE Ver. F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20120924000000.000000+000</Date></BIOS><HWID>8C263C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>2F7FCB2E54BB500</Val><Hash>C69O1VaC3uXn6aZTfjLlUXyCrfA=</Hash><Pid>70136-640-4865345-55762</Pid><PidType>14</PidType></Product><Product
GUID="{90120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>BC1F9C0EFD8C580</Val><Hash>IZci4eEnvIopCJGPznem4WFgFY4=</Hash><Pid>89394-704-4560015-63504</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="100"/><App Id="17" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: ae2ee509-1b34-41c0-acb7-6d4650168915
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00392-00170-918-500000-03-1033-7601.0000-0702014
Installation ID: 005673687103706010934705260974461190883524827020054376
Partial Product Key: HVTHH
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 2
Trusted time: 21/08/2015 09:49:57
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:19:2015 23:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEA6GGsVTSwQC8UJZgnTNgWwY7b2ODuW5Zj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM
17AB
FACP HPQOEM
17AB
HPET
HPQOEM 17AB
MCFG HPQOEM
17AB
ASF!
HPQOEM 17AB
TCPA HPQOEM
17AB
SSDT
HPQOEM SataAhci
SSDT HPQOEM
SataAhci
SLIC
HPQOEM SLIC-MPC
FPDT HPQOEM
17AB
BGRT HPQOEM
17AB
SSDT
HPQOEM SataAhci
SSDT HPQOEM
SataAhci
