Ron???,
To better understand what going on please provide will need the support logs. To get support logs please follow the following instructions
1. Open OneCare
2. Click on Change Settings
3. It will open a window "Windows LiveOne Care Settings"
4. Click on the Last tab labelled as "Logging"
5. Click on "Create support Log" button
6. It will create the support log file in form of HTML and display it in Web Browser like IE
7. 8. Can you send that information through email at oc-forums@live.com?
Thank you,
Lori MS