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Not Genuine? Vista's Not Playing Nice... RRS feed

  • Question

  • [0xC004C533]

    Basically, I seem to be having the same problem as many users: I let Windows Update do it's thing and, when I went to turn on my laptop after a reboot, it decided to tell me my copy of Vista that I've been using since August is "not genuine."

    I'm given the options to activate now or activate later. If I click to activate now, I'm given the options to buy a new validation key/code/whatever, enter in one I have, or call HP. I tried to enter the one on the back of my laptop, on the lovely little sticker, and was told that it was not a valid key. Despite the fact it's the one I used to activate my system eight months ago.

    Yeah. Fun stuff.

    I tried to do the slui.exe 4 option I saw in a thread, only I'm brought back to the same three options I mentioned before.

    So, essentially, I haven't got a clue of what to do. I still appear to have access to everything (start, control panel, etc.) if I select "activate later," but I have no idea how long that will last for and I'd like to get this fixed before it becomes an issue.

    Another thing I'm concerned about, and I don't know if I'm even looking at the right part, but the section of the diagnostic report that says "Window Product Key" does not match what is on the sticker on the bottom of my laptop. I'm going to try retyping the product key for the third time and see if, perhaps, something happened, but so far I'm completely confused.




    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c533
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {BA5D4F82-6CF2-481A-8205-365D1CA0912A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BA5D4F82-6CF2-481A-8205-365D1CA0912A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-16342200-1734655248-3787784241</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>MCP67</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2A    </Version><SMBIOSVersion major="2" minor="4"/><Date>20080222000000.000000+000</Date></BIOS><HWID>28303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>A45AF768BEEC70E</Val><Hash>kskobI5SWI+L7EoYfOU7FD1h/1E=</Hash><Pid>81606-903-2598317-64502</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1322008
    Installation ID: 003933523753414415399590262163168172106135802302658580
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F059.

    HWID Data-->
    HWID Hash Current: PAAAAAEABwABAAEAAQABAAAAAwABAAEAeqjMBL5ddhu84yC+gASIzAaYmGBkT0Qs8vSm1bD2urqsVniq

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   NVIDIA  MCP67-M
      SRAT   AMD     HAMMER 
      HPET   PTLTD   HPETTBL
      BOOT   PTLTD   $SBFTBL$
      MCFG   PTLTD     MCFG 
      TCPA   Phoeni  x     
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-MPC


     

    Wednesday, March 18, 2009 9:51 AM

Answers

  • Hello AshleyM

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate. To resolve the issue, you need to enter the Product Key from the certificate of authenticity sticker on the computer.


      Please Note: There are a number of Activation Hacks that are used on Vista that makes Vista think it can see the 'special instructions' on the motherboard, when they are not actually there.  Microsoft has recently release an Update that makes Vista 'ignore' these types of Activation Hacks. So right after installing the update, Vista will reboot and then look for the ''special instructions' again. But now it can't see it and doesn't self-activate.

      The reason I am telling you this is that if you installed a windows update and then this issue occured, your Viista may have been using one of these types of Hacks and you may be a Victim of Piracy. Some unsrupulous computer builders will install Vista in their computers, with this type of Activation Hack. They might also put a fake Certificate of Authenticity (COA) sticker with a bunch of random numbers and letters that look like a product key, but isn't. They then sell the computer to unsuspecting users.

      Now, I can not be sure this is the case with your issue.  But I can give you things to check to see if your is Vista is Genuine or Pirated

    1) Your Diagnostic Report shows Hewlett-Packard as the maker of your computer. It is Highly unlikley that Hewlett-Packard would sell a computer with a Activation Hack. However, Vistas that have an  Activation Hack installed will often show a Large Manufacturer Name (such as Hewlett-Packard) as it's maker even though the computer was hand buld.
    If you computer was not built by HP, then your Vista is likely Not Genuine

    2) Right after you rebooted (after installing the Update) if your Vista was using an Activation Hack, a windows would have come up explaining what Hack or SoftMod the Update had found.
    If you got that message, then your Vista was using an Activation Hack

    3) Look at the Certificate of Authenticity (COA) sticker and compare it to the genuine ones seen at http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa
    If your COA sticker doesn't match, it probably isn't Genuine

    4) Call your local Activation Call Center http://www.microsoft.com/licensing/resources/vol/numbers.mspx and have them check if the key on your Certificate of Authenticity (COA) sticker is Valid or not.
    If the Key is Not Valid, then your Vista is likely Not Genuine


    ~If you confirm that your Vista is Non-Genuine, I strongly suggest going back to the person or store, that sold you the computer, and demand the Genuine Microsoft Software, that you paid for...or at the very least, a refund.  (you may also want to find out if there are any laws, in your area, that cover this type of situation) I also encourage you to submite a Piracy Report at http://microsoft.com/piracy


    ~If you have conformed that you Vista is Genuine, then something else may be the issue. The resolution to your issue is still to enter the Key from your COA sticker. It could be that you originally received an envalid key message because you mis-read the key when you entered it, or maybe there is a glitch that is making Vista think the valid COA key is invalid. Whatever the issue is, the Activation Call Center rep will either walk you thru the process, help you fix the issue or transfer you to a Vista support engineer, that can. (don't let the Rep just give you a number to call, insist that they transfer you).

    Very sorry this message is so long, I just wanted to be sure I covered all the possibilities.
     
    Hope this was helpful,
    Darin MS




     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, March 18, 2009 9:43 PM
    Wednesday, March 18, 2009 9:33 PM

All replies

  • Hello AshleyM

    Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be Activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Vista is using an OEM SLP key, but cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate. To resolve the issue, you need to enter the Product Key from the certificate of authenticity sticker on the computer.


      Please Note: There are a number of Activation Hacks that are used on Vista that makes Vista think it can see the 'special instructions' on the motherboard, when they are not actually there.  Microsoft has recently release an Update that makes Vista 'ignore' these types of Activation Hacks. So right after installing the update, Vista will reboot and then look for the ''special instructions' again. But now it can't see it and doesn't self-activate.

      The reason I am telling you this is that if you installed a windows update and then this issue occured, your Viista may have been using one of these types of Hacks and you may be a Victim of Piracy. Some unsrupulous computer builders will install Vista in their computers, with this type of Activation Hack. They might also put a fake Certificate of Authenticity (COA) sticker with a bunch of random numbers and letters that look like a product key, but isn't. They then sell the computer to unsuspecting users.

      Now, I can not be sure this is the case with your issue.  But I can give you things to check to see if your is Vista is Genuine or Pirated

    1) Your Diagnostic Report shows Hewlett-Packard as the maker of your computer. It is Highly unlikley that Hewlett-Packard would sell a computer with a Activation Hack. However, Vistas that have an  Activation Hack installed will often show a Large Manufacturer Name (such as Hewlett-Packard) as it's maker even though the computer was hand buld.
    If you computer was not built by HP, then your Vista is likely Not Genuine

    2) Right after you rebooted (after installing the Update) if your Vista was using an Activation Hack, a windows would have come up explaining what Hack or SoftMod the Update had found.
    If you got that message, then your Vista was using an Activation Hack

    3) Look at the Certificate of Authenticity (COA) sticker and compare it to the genuine ones seen at http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa
    If your COA sticker doesn't match, it probably isn't Genuine

    4) Call your local Activation Call Center http://www.microsoft.com/licensing/resources/vol/numbers.mspx and have them check if the key on your Certificate of Authenticity (COA) sticker is Valid or not.
    If the Key is Not Valid, then your Vista is likely Not Genuine


    ~If you confirm that your Vista is Non-Genuine, I strongly suggest going back to the person or store, that sold you the computer, and demand the Genuine Microsoft Software, that you paid for...or at the very least, a refund.  (you may also want to find out if there are any laws, in your area, that cover this type of situation) I also encourage you to submite a Piracy Report at http://microsoft.com/piracy


    ~If you have conformed that you Vista is Genuine, then something else may be the issue. The resolution to your issue is still to enter the Key from your COA sticker. It could be that you originally received an envalid key message because you mis-read the key when you entered it, or maybe there is a glitch that is making Vista think the valid COA key is invalid. Whatever the issue is, the Activation Call Center rep will either walk you thru the process, help you fix the issue or transfer you to a Vista support engineer, that can. (don't let the Rep just give you a number to call, insist that they transfer you).

    Very sorry this message is so long, I just wanted to be sure I covered all the possibilities.
     
    Hope this was helpful,
    Darin MS




     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, March 18, 2009 9:43 PM
    Wednesday, March 18, 2009 9:33 PM
  • 1) I bought the computer from Best Buy, on sale, so I'm quite sure it's from HP and not hand built, though that no doubt probably happens to people fairly frequently.

    2) I didn't get any sort of explanation about any sort of hack, another reason why I don't think my Vista was using an Activation Hack.

    3) The sticker looks exactly like one of the stickers shown, so I'm pretty certain it is valid.

    4) I'll call them and see what they say. I've tried punching in the key several times, writing it down to make sure I have it correct. I'm thoroughly confused, but I'll see what they have to say.

    And thank you for the long explanation. It's better to cover everything than make people ask you four hundred questions because you left something out. xD

    Update: When I called the number given, I realized that it was for volume licensing only, and they could not check the key for me. Who would I call for single user product keys? Is mine a single-user product key? Sorry, I'm a bit confused.

    Because my computer is still under warranty, would HP be able to do anything if I sent it into them? If all else fails, of course.
    Wednesday, March 18, 2009 11:32 PM
  • Hi AshleyM,

    My understanding was that the Volume Licensing Activation and the Consumer Activation were done by the same Call Centers, that must have changed, my apologies. 

    The phone number for the US Consumer Activation Call Center is 1-866-740-1256.


      Also, since I see that you do have access to the Start Button (sorry I missed that), before you call the Activation Center, would you click the 'Start' Button, Right-click 'Computer' and then Select 'Properties'. 
     In the lower right hand corner of the window that comes up, you will see "Change product key", Click that. The "Change Product Key" wizard will open.  Enter the COA Product Key and then go thru the whole wizard to the end.  You may get an 'Invalid Product Key' error, but don't click out of the wizard, finish the wizard, if possible.

    Once done, run that Diagnostic Report again and see if the line that used to say "Windows License Type: OEM SLP" has now changed to "Windows License Type: COA SLP".

    ~If it has, try using 'slui.exe 4' command to Activate by Phone.

    ~If it hasn't, then go ahead and call the Activation Call Center for additional assistance.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 1:01 AM
  • Hi,

    i got a HP laptop which i got from www.ebuyer.com i got this like over a year ago and today it tells me the product ke is invalid. this has got to be nonsense as i have had lots of updates in the past. Im thinking it is more a virus to be honest but i cant find nothing on my laptop. Any suggestions on what to do because i am stuck. I dont wat to re install vista all over again so i need to know if you have any ideas to help me.

    thanks

    P.S is this a Hp fault or is it sa virus because its slightly weird how it appears now
    Monday, May 4, 2009 2:31 PM
  • Hello deanoabs,

     

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the “Windows” tab, and click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    In the new thread, paste the Diagnostic Report

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, May 4, 2009 7:46 PM