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Startup and Backup failure RRS feed

  • General discussion

  • I have worked with OneCare on this before.

    The OneCare fails during startup and then needs a manual start to work.

    The OneCare blacks out the computer during backup to a hard disk.

    I have worked with OneCare and the problem was escalated to Benjamin as a level three tech. The problem is he never called when agreed upon. He never read my e-mail responses. His letter is just a form letter with no honest meaning. The contact my manager e-mail address failed to deliver.  I am very disappointed with his perfomance.

     

    Should I uninstall this program and ask for reimbursment?

     

    John

    Monday, December 31, 2007 1:10 AM

All replies

  • John, can you please post the case ID for your support case and I'll have someone investigate.

    -steve

     

    Wednesday, January 2, 2008 1:06 AM
    Moderator