Genuine Office 2003 Validation Failure

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  LCDobbins,

   

   

  Without actually seeing the Diagnostic report I will take a guess at what is happening based on your written information.  Diagnostic results help our team find resolutions. Please let us know if you saw this after running the diagnostic tool:

   

  WGA Data-->
  Validation Status: Blocked VLK
  WGA Version: Registered, 1.7.18.5
  Signed By: Microsoft

   

     I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Windows XP operating system and why it is not passing validation.  Unfortunately, the product key used to install the operating system is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.
  

  This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office Professional Edition 2003 is an unauthorized installation. In any case, please uninstall the non-genuine installation of Office system to alleviate any complications which may arise from the non-genuine status of your system. As a customer there are options available to you for a resolution. First, if this comes as a total surprise, please go back to where you purchased the software and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK statuses. Second, if you purchased this copy of XP from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine.  It will provide all of the possible steps which you can take.

   

  The key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.
  Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. Again, you may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office. Please review and follow the guidance @ http://www.microsoft.com/genuine on how to become genuine.
  

  I am sorry to hear about your situation. Please don't hesitate re-posting if you need further assistance. Thank you and hope we were able to provide information to help you.

   

  
  Stephen Holm
  WGA Forum Manager

  
   

  Friday, May 25, 2007 8:21 PM
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  Stephen,

  Actually, this is my computer at work, which is a small office with less than 50 people. Our IT person has been unable to solve the problem as well. The validation problem is only for Microsoft Office Professional 2003.  We had an older version of Office on our computers, which was updated to 2003.  Both XP and Outlook validate okay.
  

  
  

  Here is the diagnostic report:

  
  

  Diagnostic Report (1.7.0012.0):

  -----------------------------------------

  WGA Data-->

  Validation Status: Genuine

  Detailed Status: N/A

  Windows Product Key: *****-*****-FXB96-TMFK3-32BVG

  Windows Product Key Hash: 5SCCrJp/SwIVwOE7kgRHXrb7MZ0=

  Windows Product ID: 55274-OEM-2244261-86366

  Windows Product ID Type: 3

  Windows License Type: OEM System Builder

  Windows OS version: 5.1.2600.2.00010100.2.0.pro

  ID: 96b257df-82b0-447f-9dec-5dcf3abb5d4f

  Is Admin: Yes

  AutoDial: No

  Registry: 0x0

  WGA Version: Registered, 1.7.17.0

  Signed By: Microsoft

  Product Name: N/A

  Architecture: N/A

  Build lab: N/A

  TTS Error: N/A

  Validation Diagnostic:

  Resolution Status: N/A

   

  Notifications Data-->

  Cached Result: 0

  File Exists: Yes

  Version: 1.7.17.0

  WgaTray.exe Signed By: Microsoft

  WgaLogon.dll Signed By: Microsoft

   

  OGA Data-->

  Office Status: 114 Blocked VLK 2

  OGA Version: Registered, 1.6.21.0

  Signed By: Microsoft

  Office Diagnostics:

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

  Default Browser: C:\PROGRA~1\MOZILL~2\FIREFOX.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>96b257df-82b0-447f-9dec-5dcf3abb5d4f</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-32BVG</PKey><PID>55274-OEM-2244261-86366</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-1336601894-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>P4X400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20031001000000.000000+000</Date></BIOS><HWID>0E15348F01842053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>              <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>1E62824CA2E7D00</Val><Hash>cb1+zg/NmrK5hd+1rhBnQm1nXZU=</Hash><Pid>73930-640-0000077-55895</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>
  
  Hopefully this additional information will be helpful.
  
  Thanks.
  LCDobbins
  

  Friday, May 25, 2007 8:46 PM
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  LC Dobbins,

   

  As suspected your Office has a blocked Volume License Key (VLK). Please follow the guidance  last posted in the links provided. We are sorry for what has happened. There are course of actions which you may take. Pleae follow the advice and hopefully the store will refund your monies and/or provide a genuine copy of Office.  Please re-post again should you need further assistance.

   

   

  have a great weekend.

   

  Stephen Holm, MS

  OGA Forum Manager

  Friday, May 25, 2007 8:51 PM