LiveOne Care with XP Service Pack 3 RRS feed

  • Question

  • Hi,

    I've been using LiveOneCare with XP SP2. After upgraded to SP3 it doesn't seems to work. Cannot update and firewall engine is dead. Are those compatible???


    Here are the errors fm Apps Log (MsiInstaller):

    Product: Microsoft Windows OneCare Live v1.6.2111.32 Idcrl Install -- This MSI can only be installed on Windows XP Service Pack 2, or Windows Vista




    Friday, January 11, 2008 2:02 AM


  • I believe OneCare will work with XPSP3 beta, but it might require a reinstall of OneCare to set things straight. I believe some people simply rebooted the PC a few times and OneCare was once again happy.


    Friday, January 11, 2008 6:03 PM

All replies


    SP 3 uses Windows installer 4.5 current Windows live One Care installer will not work with the new Service Packs right now


    Same goes for those using Windows Vista SP 1 RCs


    It'll all work fine for the releases later this year.


    Looks like a conflict after all it's all beta


    I'm taking a year off from any OS Betas this year I don't want Service Pack Messing with Vista activation which I had trouble with last year but that's another story.


    Note the Service Pack Betas end in June It could Mess with activation so I'm not messing with the SPs that have time outs on them I can't re-install vista right now.  

    Friday, January 11, 2008 4:55 AM

    Windows Live OneCare does in fact work with Vista SP1 RC1 as I'm using it right now. I have an open issue with the 'protect activities' button not working, but everything else is fine. So for anyone wondering, you should be able to get it working with SP1 RC1 on Vista.
    Friday, January 11, 2008 9:34 AM
  • Thanks to all for the reply. I managed to get it up and running again after reversing my SP to 2. I was concerned about the other 2 Vista machines which i upgraded to Vista SP1 RC1 and indeed they are still running.  . . fingers X    :0


    Thanks again.
    Friday, January 11, 2008 12:22 PM
  • I believe OneCare will work with XPSP3 beta, but it might require a reinstall of OneCare to set things straight. I believe some people simply rebooted the PC a few times and OneCare was once again happy.


    Friday, January 11, 2008 6:03 PM
  • I contacted Microsoft and they are so quick to come to my help. Actually, the problem lies with LiveOne Care ver 1.6 compatibility problem with XP SP3 RC1 and Vista SP1 RC1 (Mikro is right to point that out). A newer version of LiveOne Care (ver 2.0) has been released lately, and can be be updated automatically. Somehow, one of my Vista machine and the XP missed the update and both are dead when i put in the newer service packs.


    The solution is simply to remove LiveOne Care ver 1.6 and re-install using ver 2.0. That should get things up and running again. Smile



    Sunday, January 13, 2008 9:48 AM
  • I have certainly had no probs with SP3 RC1 or RC2 and OneCare 2


    But there are other minor probs

     I had to use Install clean up on adobe reader and re install it

    And I get a DCOM error in alerts - there is advice to fix it which I donot understand!


    But I would go for SP3 if you like testing new stuff.

    Friday, February 22, 2008 9:48 PM
  • I´m having problems installing LOC on a XP SP3 (error 0036-80070643) and i couldn´t find help anywhere, just going in circles ( 1 point less for Microsoft), after a 0017-80072ee2 error that i solved out from a related forum but not quite for this particular problem but for a similar problem wich is 0014 instead of 0017 and it worked( couldn´t find help again for this specific problem) and tried about 10 times. I was so happy. The install was running! Sure! And then Mr. LOC tells me it cannot install!!! I can´t believe it. Honestly i think that installs that require internet connection are no good. Just like the battlefield 2142 game. You must have internet connection to start playing! NOT good! If Stephen is right and installing on SP3 goes good i´ll have to reinstall everything again and reboot again having to leave my wireless connection and hardwire as many times as necessary ´till Mr.LOC is installed (if that will ever happen). Installs that need internet connection? What is the CD for? Couldn´t you complete the installation thru updates? don´t get me wrong but i´m unhappy with all this...

    Monday, February 25, 2008 5:49 AM
  • As you know from this thread, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2899385&SiteID=2, the 0036 error indicates a problem with installing IDCRL.

    The OneCare CD is really nothing more than the installer and some core files that may not have been updated by the time you install. What OneCare does at install is to go get the latest bits from the servers and installs. Your previous 0014 and 0017 errors indicate something was interfering with this download - the 0014 early in the process as it was unable to even get the files list and 0017 means it got the list, but couldn't successfully complete the download of the actual files.



    Monday, February 25, 2008 2:45 PM

    Running Windows OneCare 2.0.2500.30 and just installed Windows XP Pro SP3.  Now when I start windows my OneCare service doesn't start.  I have to go into the services and start it manually.


    Wednesday, May 14, 2008 1:47 AM
  • I don't know if XP Service Pack 3 is the culprit, but certainly my OneCare has been getting crazier and crazier in recent weeks. The help pages are so unhelpful that before reading your post I had thought of trying reinstalling a possibly corrupt OneCare. I reached the pages in Help that are supposed to cover reinstalling. Under 'Install or reinstall the OneCare', it said in the next line, 'To install OneCare from the website: a. Visit the Windows Live OneCare installation website and then click [mysteriously] Download your 90-day free trial today'. There is no further reference on the page to 'reinstall', so in spite of the rather inappropriate-sounding instruction I clicked on the link: 'Windows Live OneCare installation'.


    Did this take me to 'Windows Live OneCare installation'? No it did not. What I got was http:\\connect.microsoft.com. What use is that?


    I despair of all this. So far as I can see nothing in OneCare 'Help' actually helps. When 'Help' moves on from being simply unhelpful to being actually obstructive a new low in customer service has, I feel, been reached. As for 'Connect' I've never heard of it before. MS seems to think it is wonderful, although page I got seemed rather vague about what it does. It certainly did not say that it would reinstall OneCare for you.



    Wednesday, May 14, 2008 11:34 PM
  • Ebban

    on this forum somewhere there is a tool to uninstal onecare.

    Then reinstall it

    When installing SP3 I switched off antiviurus and the firewall, secure in knowing I had a hardware firewall

    Before doing any of these tasks it is good peractice to do a disc cleanup and defrag.

    With Onecare 2 and the final release of SP3 I am having no problems, unless my DVD ROM failure to work blank discs is somehow related.

    Thursday, May 15, 2008 9:58 AM
  • The Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2


    Reinstall OneCare - instructions can be found at http://onecare.live.com - click on Member Center on the left. However, downloading the trial from http://onecare.live.com and then subscribing using the *same* LiveID you originally subscribed with will be pretty much the same process.




    Thursday, May 15, 2008 7:19 PM