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microsoft security essentials wont update and has now disapared from my system RRS feed

  • Question

  • Starts to download but comes up with message "The feature you are trying to use is on a network resource that is unavailable"  I am unable to select another source and do not know where to browse for another.

    I have done a rename.bat to desktop.

    Deleted all other virus protection from system.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R2D3Q-D4Y4J-8RM2J
    Windows Product Key Hash: Ql0o/Ljf86W3HVaNAYJOM6B07v0=
    Windows Product ID: 00371-177-2945186-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D05C9A81-D91D-4696-8DD4-FE34358EA166}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D05C9A81-D91D-4696-8DD4-FE34358EA166}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8RM2J</PKey><PID>00371-177-2945186-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-1647325456-3926627223-2774056664</SID><SYSTEM><Manufacturer>System Manufacter</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070903000000.000000+000</Date></BIOS><HWID>DAB93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57082</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-294518-00-2057-7600.0000-0012007
    Installation ID: 003992247992022860597440403423134960296902748196945184
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8RM2J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 28/01/2011 10:46:24

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:4:2011 09:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAgABAAAAAQABAAEAeqha/Sx0Uh1IJPwo/sMYyPYQXoeqYsj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      HPET   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      SSDT   PTLTD   POWERNOW

     

    Friday, January 28, 2011 11:00 AM

Answers

  • "gareth montgomery" wrote in message news:81b013af-39c3-4453-bf05-f81b4a79e4d6...

    Starts to download but comes up with message "The feature you are trying to use is on a network resource that is unavailable"  I am unable to select another source and do not know where to browse for another.

    I have done a rename.bat to desktop.

    Deleted all other virus protection from system.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R2D3Q-D4Y4J-8RM2J
    Windows Product Key Hash: Ql0o/Ljf86W3HVaNAYJOM6B07v0=
    Windows Product ID: 00371-177-2945186-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    I can see no problems in your report relating to Activation or Validation.
    This issue appears not to be related to Windows Activation or Validation problems - please repost in the MSE support forums.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 28, 2011 12:17 PM
    Moderator
  • "Undesired Hero" wrote in message news:ce7fb66c-3e62-4bd0-a3db-6d515056cce3...

    I have the same problem it directs my to another drive e:\ wich my system is not installed. I have uninstalled the software manually since uninstalling it triggered the same problem.

     

    Now I cant install it

     

    Where do i find Microsofts support forum?


    1) that is NOT the same problem
    2) this is still the wrong forum - please repost your problem in the MSE support forums - in your own, new, thread rather than in someone else's.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 29, 2011 4:14 AM
    Moderator

All replies

  • "gareth montgomery" wrote in message news:81b013af-39c3-4453-bf05-f81b4a79e4d6...

    Starts to download but comes up with message "The feature you are trying to use is on a network resource that is unavailable"  I am unable to select another source and do not know where to browse for another.

    I have done a rename.bat to desktop.

    Deleted all other virus protection from system.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-R2D3Q-D4Y4J-8RM2J
    Windows Product Key Hash: Ql0o/Ljf86W3HVaNAYJOM6B07v0=
    Windows Product ID: 00371-177-2945186-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

     


    I can see no problems in your report relating to Activation or Validation.
    This issue appears not to be related to Windows Activation or Validation problems - please repost in the MSE support forums.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 28, 2011 12:17 PM
    Moderator
  • I have the same problem it directs my to another drive e:\ wich my system is not installed. I have uninstalled the software manually since uninstalling it triggered the same problem.

     

    Now I cant install it

     

    Where do i find Microsofts support forum?

    Saturday, January 29, 2011 4:02 AM
  • "Undesired Hero" wrote in message news:ce7fb66c-3e62-4bd0-a3db-6d515056cce3...

    I have the same problem it directs my to another drive e:\ wich my system is not installed. I have uninstalled the software manually since uninstalling it triggered the same problem.

     

    Now I cant install it

     

    Where do i find Microsofts support forum?


    1) that is NOT the same problem
    2) this is still the wrong forum - please repost your problem in the MSE support forums - in your own, new, thread rather than in someone else's.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 29, 2011 4:14 AM
    Moderator