cannot download template RRS feed

  • Question

  •  MS Office Home and Student 2007 version did not pass validation test due to invalid key code. I have the key code, how do I enter it so I can download a template?
    • Split by Lori MS Monday, August 18, 2008 8:12 PM not initial thread user
    Sunday, August 17, 2008 4:32 PM


  • odatwendy,

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation? 

    Please try validating windows again by visiting the following location: 
    http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/


    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

    Lori MS

    Lori MS
    • Marked as answer by Lori MS Wednesday, August 20, 2008 4:43 PM
    Monday, August 18, 2008 8:14 PM