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  • Question

  • Hi I've been trying to ensue that all our home software is valid and to that end I recently purchased a couple of copies of office from the web. Google recommended site at that.

    I've read the threads, and understand the even though I thought I bought a valid copy of office, because it's returning an invalid error when it's run the the GAS validator, its a counterfit copy. I've followed the advise on the threads about the possible earlier versions of office that could return such an error, but I end up with the same result. I've been done :-(
     
    I've raised a piracy ticket about that fact that I think I've been done, and am about to start chasing the supplier, although, even though they gave a UK address to start with, it turns out it came from China, so I'm not expecting to get far, if anywhere with regard to a refund.

    So the question is. Is there anything else I can do at this moment in time, or anything else I should do?

    I bought two copies of office, one for my wife's lappy and one for mine and I've now got real doubts about this second copy, as you can understand, which while unrapped, has not been used.

    Advise would be appreciated.
    Tuesday, November 3, 2009 11:08 PM

Answers

  • Hello Vic,

      The Office Notifier (the program that check the Validation Status of Office) is seperate from Office itself. The Notifier run a check about every 5 to 7 days  to checks the Validation status of Office. The Notifier does not know that you uninstalled and reinstalled Office and would not detect the change in the Validation status untill it ran another Validation check.

      As you appear to have already found out, if you click the "Learn More Online" link in the Non-Genuine message, triggers Notifier to do a Validation Check. At which point, it detected that your Office's Validation Status had changed to Genuine and acted accordingly by ceasing the Non-Genuine messaging.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 10:19 PM
    Wednesday, November 4, 2009 10:19 PM

All replies

  • Ok, now, I'm Confused...

    This is the diag from the install for the ticket above:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {3A1D2051-7E20-45CA-AE01-57D19F20A0EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A1D2051-7E20-45CA-AE01-57D19F20A0EF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4066302944-269849368-2433160337</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Equium L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.80  </Version><SMBIOSVersion major="2" minor="4"/><Date>20071228000000.000000+000</Date></BIOS><HWID>88313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3AC4E34DB76586</Val><Hash>7DSyZQ5xvVrZTNOCsvZ6DHQvC5w=</Hash><Pid>89409-707-2994567-65994</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6000.0000-0852008
    Installation ID: 003831783983828615412895767695503745119261087505120144
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJTivFCR/tdwrkaDcjjOBNBn8vSWEfiNrFbVtSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  T0SASU00
      FACP   TOSASU  T0SASU00
      DBGP   TOSASU  T0SASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  T0SASU00
      MCFG   TOSASU  T0SASU00
      SLIC   TOSASU  TOSASU00
      ECDT   TOSASU  T0SASU00
      OEMB   TOSASU  T0SASU00
      GSCI   TOSASU  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm


    Which, as you can see, has a 108 invalid VLK status.

    I've unistalled, this software, removed the opa12.dat file (as per the corrupt licence file entry in the kb) and the reinstalled from a Home and Student copy. This is the result:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {3A1D2051-7E20-45CA-AE01-57D19F20A0EF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A1D2051-7E20-45CA-AE01-57D19F20A0EF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-4066302944-269849368-2433160337</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Equium L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.80  </Version><SMBIOSVersion major="2" minor="4"/><Date>20071228000000.000000+000</Date></BIOS><HWID>88313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5DB0F11CB50AF3A</Val><Hash>lJaM5wLohx9vi/tReHwljTu4ngk=</Hash><Pid>81602-925-0462736-68079</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500237-02-1033-6000.0000-0852008
    Installation ID: 003831783983828615412895767695503745119261087505120144
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RJ34F
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJTivFCR/tdwrkaDcjjOBNBn8vSWEfiNrFbVtSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  T0SASU00
      FACP   TOSASU  T0SASU00
      DBGP   TOSASU  T0SASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  T0SASU00
      MCFG   TOSASU  T0SASU00
      SLIC   TOSASU  TOSASU00
      ECDT   TOSASU  T0SASU00
      OEMB   TOSASU  T0SASU00
      GSCI   TOSASU  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm

    With this version I get a "100 Genuine" response.

    So why, whenI open Word do I still get the "This is not Genuine" tab displayed, is there a difference between a "Genuine" response and a "100 Genuine" response?

    Have I been done on two lots of software from two different suppliers?

    Wednesday, November 4, 2009 12:01 AM
  • OK. I got the Home and student to work by forcing a new validation (even though there is nowhere that say's it's required, or nowhere I've found ;-) ).

    An answer to my original question would be welcome though.
    Wednesday, November 4, 2009 12:26 AM
  • Hello Vic,

      The Office Notifier (the program that check the Validation Status of Office) is seperate from Office itself. The Notifier run a check about every 5 to 7 days  to checks the Validation status of Office. The Notifier does not know that you uninstalled and reinstalled Office and would not detect the change in the Validation status untill it ran another Validation check.

      As you appear to have already found out, if you click the "Learn More Online" link in the Non-Genuine message, triggers Notifier to do a Validation Check. At which point, it detected that your Office's Validation Status had changed to Genuine and acted accordingly by ceasing the Non-Genuine messaging.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, November 4, 2009 10:19 PM
    Wednesday, November 4, 2009 10:19 PM