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Unable to Activate

Question
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Bought Vista Home OS CD set from HP and installed on a nc6400 HP Compaq laptop that once had Windows XP Pro. The harddrive was wiped completely clean before the install. It ran for about 2-3 weeks fine and then today I started to get Warnings about "Windows did not pass genuine validation." If go to Start>Computer>Properties. At the bottom of that page I get a message under Windows Activation: "You must activate today. Active Windows now." Under that is Product ID: that has 17 number digits and right after the first (5) five digits there is a slash and OEM - 7 digits - 5 digits. Following that is the option: "Change product key" If I click on - "You must activate today. Active Windows now" I get three options: "Buy a new product key online or Type a different product key or Contact Microsoft" I contacted both Microsoft and HP and they were both trying to say that the other one should supply me with the Product key that is needed to finish the genuine validation. I spent about (4) four hours talking to both these companies. I may have to call HP/Microsoft and do a (3) three way conference call. Microsoft assured me that HP should be able to assign me the necessary product key as they sold me the Vista Home OS CD set. And that "they" Microsoft did not have the key and HP should. Any help would be deeply appreciated. One of the more annoying things is that the Microsoft Security Essentials window keep popping up in the lower left corner reminding me that it will become disabled in 30 days if I do not resolve this issue. Finally if I choose to try and Validate it in the Microsoft Security Essentials window. Another window opens and says: "The validation service is unable to determine whether Windows is genuine"Any HELP deeply appreciated ASAP!!! Sincerely, Ralph
Diagnostic Report (1.9.0027.0):-----------------------------------------Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=Windows Product ID: 89572-OEM-7332166-00021Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.002ID: {F98269CB-FDCE-4C74-96B2-45D6271C6A47}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: Registered, 1.9.42.0Signed By: MicrosoftProduct Name: Windows Vista (TM) Home BasicArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.111025-0338TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{F98269CB-FDCE-4C74-96B2-45D6271C6A47}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-228202081-2595265304-399181283</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6400 (RC454AW#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YCU Ver. F.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20060810000000.000000+000</Date></BIOS><HWID>E0313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomeBasic editionDescription: Windows Operating System - Vista, OEM_SLP channelActivation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8eeApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 89572-00146-321-600021-02-1033-6000.0000-3502011Installation ID: 007883435205707894298011464845460783379705991894907542Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: 44MV3License Status: NotificationNotification Reason: 0xC004F057.Windows Activation Technologies-->N/AHWID Data-->HWID Hash Current: OgAAAAEABAABAAIAAQABAAAABAABAAEA+l4omtscsOYMduIVSOSUciYJThry9A5xaY4njfR8rFb0SA==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yes, but no SLIC tableWindows marker version: N/AOEMID and OEMTableID Consistent: N/ABIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC HP 30ADFACP HP 30ADMCFG HP 30ADTCPA HP 30ADSSDT HP HPQNLPSSDT HP HPQNLPTuesday, January 17, 2012 6:29 AM
Answers
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"dinoboom52" wrote in message news:5e7b8de5-2dc8-44c9-8818-722decbe6a84...
Thanks...I could not post it any other way earlier. When I first sign in it say's something like my account has been blocked and you may not have all the advantages/features. Dunno what's with that. I've hardly ever used Windows Live.
Well, Noel for the life of me this is a weird situation. I just don't believe in throwing money at "everything" to make it right. The computer worked fine. The certified HP techs that worked on it said the OS was fine booted into it and was stable. About three weeks later I start getting this validation issue and my wallpaper turns black with the icons on it. After I set a nice picture.
I had Kapersky and removed it and started Microsoft Security Essentials. It was mentioned that due to the validation issue that MSE might only be working at 30%. So, I removed that and I'm Temp using Avira 2012.
Microsoft said that maybe the Key had been blocked and once that happens it can't be un blocked???
I'm wondering what HP really sold me?
Still perplexed, Ralph
Ralph FalzaranoWhenever you uninstall any AV, you MUST also use the manufacturer’s ‘Removal Tool’ to remove the dregs, prior to installing a replacement AV.You should run the tools for Avira and Kaspersky, and you may then need to uninstall MSE, and reinstall it (to correct any registry problems).As to what HP sold you, it *should* have been good – and it still should be. Unfortunately there are many slips twixt then and now.Since you say that the MGADiag gave a green light at the reinstall, it would seem that something has happened in software thereafter. This sort of thing is often caused by incorrect updating.My normal practice is to delay *anything* until after all Windows Updates are installed – or at least until all Service Packs are installed.Once that has been done, only then will I install things such as Anti-Virus, Anti-Malware and other software.This is particularly important currently for Vista, as a number of AV’s will actually break activation if they are installed before SP2 is in place.(I’m starting to ramble – so I’ll break off here – post back if you want more <g>)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 23, 2012 11:54 PM
Wednesday, January 18, 2012 11:32 PMModerator
All replies
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"dinoboom52" wrote in message news:81c5d1f2-4122-4610-8061-9d7e6dc9bf70...Bought Vista Home OS CD set from HP and installed on a nc6400 HP Compaq laptop that once had Windows XP Pro. The harddrive was wiped completely clean before the install. It ran for about 2-3 weeks fine and then today I started to get Warnings about "Windows did not pass genuine validation." If go to Start>Computer>Properties. At the bottom of that page I get a message under Windows Activation: "You must activate today. Active Windows now." Under that is Product ID: that has 17 number digits and right after the first (5) five digits there is a slash and OEM - 7 digits - 5 digits. Following that is the option: "Change product key" If I click on - "You must activate today. Active Windows now" I get three options: "Buy a new product key online or Type a different product key or Contact Microsoft" I contacted both Microsoft and HP and they were both trying to say that the other one should supply me with the Product key that is needed to finish the genuine validation. I spent about (4) four hours talking to both these companies. I may have to call HP/Microsoft and do a (3) three way conference call. Microsoft assured me that HP should be able to assign me the necessary product key as they sold me the Vista Home OS CD set. And that "they" Microsoft did not have the key and HP should. Any help would be deeply appreciated. One of the more annoying things is that the Microsoft Security Essentials window keep popping up in the lower left corner reminding me that it will become disabled in 30 days if I do not resolve this issue. Finally if I choose to try and Validate it in the Microsoft Security Essentials window. Another window opens and says: "The validation service is unable to determine whether Windows is genuine"Any HELP deeply appreciated ASAP!!! Sincerely, Ralph
Diagnostic Report (1.9.0027.0):-----------------------------------------Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=Windows Product ID: 89572-OEM-7332166-00021Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.002Other data-->SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6400 (RC454AW#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YCU Ver. F.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20060810000000.000000+000</Date></BIOSLicensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomeBasic editionDescription: Windows Operating System - Vista, OEM_SLP channelOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yes, but no SLIC tableYou system appears to pre-date the release of Vista, so cannot support an OEM_SLP license for Vista – Why or how you managed to purchase these disks is a bit of a mystery, HP are not supposed to sell them except to owners of qualifying machines.The Key on your COA sticker is valid ONLY for the original OS – XP Pro.You need to revert back to the original XP Pro installation using the proper manufacturer’s Recovery disk set.If you really want to upgrade the system, you would be better to upgrade it to Windows 7, assuming it can take it, using a full Upgrade copy of Win7. Check out on the HP website whether WIn7 drivers are available for the system, and run the Upgrade Advisor before spending hard cash!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by dinoboom52 Wednesday, January 18, 2012 4:16 PM
- Unmarked as answer by dinoboom52 Wednesday, January 18, 2012 4:17 PM
Tuesday, January 17, 2012 9:55 AMModerator -
Ralph FalzaranoWednesday, January 18, 2012 4:22 PM -
It's very difficult to reply to a jpg file! :)
The MJB progrma will only find the *existing* Key - which we already know is not valid on this system.
You MUST contact HP - MS has no responsibility to provide materials at all in these circumstances, unless you want to purchase full retail licenses for WIn7.
As I said, this machine almost certainly came originally with XP - and cannot have Vista installed using an OEM_SLP Key
It's up to YOU to stay within the licensing regs - no-one else.
WHAT does the COA Sticker actually state as being the licensed version of WIndows? If it's either not legible, or not Vista, then the installed OS is not licensed, and the Key will not work.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, January 18, 2012 8:52 PMModerator -
Thanks...I could not post it any other way earlier. When I first sign in it say's something like my account has been blocked and you may not have all the advantages/features. Dunno what's with that. I've hardly ever used Windows Live.
Well, Noel for the life of me this is a weird situation. I just don't believe in throwing money at "everything" to make it right. The computer worked fine. The certified HP techs that worked on it said the OS was fine booted into it and was stable. About three weeks later I start getting this validation issue and my wallpaper turns black with the icons on it. After I set a nice picture.
I had Kapersky and removed it and started Microsoft Security Essentials. It was mentioned that due to the validation issue that MSE might only be working at 30%. So, I removed that and I'm Temp using Avira 2012.
Microsoft said that maybe the Key had been blocked and once that happens it can't be un blocked???
I'm wondering what HP really sold me?
Still perplexed, Ralph
Ralph FalzaranoWednesday, January 18, 2012 10:25 PM -
"dinoboom52" wrote in message news:5e7b8de5-2dc8-44c9-8818-722decbe6a84...
Thanks...I could not post it any other way earlier. When I first sign in it say's something like my account has been blocked and you may not have all the advantages/features. Dunno what's with that. I've hardly ever used Windows Live.
Well, Noel for the life of me this is a weird situation. I just don't believe in throwing money at "everything" to make it right. The computer worked fine. The certified HP techs that worked on it said the OS was fine booted into it and was stable. About three weeks later I start getting this validation issue and my wallpaper turns black with the icons on it. After I set a nice picture.
I had Kapersky and removed it and started Microsoft Security Essentials. It was mentioned that due to the validation issue that MSE might only be working at 30%. So, I removed that and I'm Temp using Avira 2012.
Microsoft said that maybe the Key had been blocked and once that happens it can't be un blocked???
I'm wondering what HP really sold me?
Still perplexed, Ralph
Ralph FalzaranoWhenever you uninstall any AV, you MUST also use the manufacturer’s ‘Removal Tool’ to remove the dregs, prior to installing a replacement AV.You should run the tools for Avira and Kaspersky, and you may then need to uninstall MSE, and reinstall it (to correct any registry problems).As to what HP sold you, it *should* have been good – and it still should be. Unfortunately there are many slips twixt then and now.Since you say that the MGADiag gave a green light at the reinstall, it would seem that something has happened in software thereafter. This sort of thing is often caused by incorrect updating.My normal practice is to delay *anything* until after all Windows Updates are installed – or at least until all Service Packs are installed.Once that has been done, only then will I install things such as Anti-Virus, Anti-Malware and other software.This is particularly important currently for Vista, as a number of AV’s will actually break activation if they are installed before SP2 is in place.(I’m starting to ramble – so I’ll break off here – post back if you want more <g>)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 23, 2012 11:54 PM
Wednesday, January 18, 2012 11:32 PMModerator -
No further reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSMonday, January 23, 2012 11:54 PM -
MS delivered a new product key and this all went away after hours and hours and emails to HP and MS.
I finally found a kind soul...
Thank you for all your help!
God Bless, Ralph
Ralph FalzaranoTuesday, January 24, 2012 12:15 AM -
"dinoboom52" wrote in message news:d5d6a372-bf38-4ea6-a526-9ee62d3a0170...
MS delivered a new product key and this all went away after hours and hours and emails to HP and MS.
I finally found a kind soul...
Thank you for all your help!
God Bless, Ralph
Ralph FalzaranoYou’re welcome – Good luck with the new Key!(Not sure what difference that will make, but...)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, January 24, 2012 9:07 AMModerator