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  • Question

  • There seem to be others here who are having the same problems as me, but I figured I would make my own post.I had a computer made for me from a company that is no longer around.  It worked fine for almost a year, but then after that gave me constant messages saying that it was no a geniune copy.  I wasn't sure if it was or not, as I did not install the operating system originally (but I did have a unique windows key).

    Microsoft tech support said that the problem was on my computer and not by their validation software, and wanted to charge me for support.Birthday comes and parents bought me a real, in the plastic, copy of Windows XP Professional SP2.

    Installed it.  Since the recent update, it has been giving me these error messages again saying that I'm the victim of piracy.  I think not!I still have the box, the unique key, and I've done everything but do a clean install (which I refuse to do - why should I have to?).Who do I need to call or contact to get this straightened out?
    Thursday, June 1, 2006 7:03 AM

Answers

  • Please follow this WGA troubleshooting procedure:

    1. Download and install the WGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Thursday, June 1, 2006 1:49 PM
    Moderator