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Not receiving forum alerts

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I have not received any forum alerts since March 11, despite there having been updates to some of the relevant threads. For example, I have an alert set up for this thread:

http://social.msdn.microsoft.com/Forums/en-US/isvvba/thread/48e8c30c-24ee-458e-a873-a4e6e13f5926

It was updated on March 24, but I received no notification, Have checked Spam etc, but there is still no sign of any alert.
Similarly http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/14cedd95-b3b0-4830-be00-da793dda9e27 has been updated several times since March 11 without me being alerted.
- Edited by Julian Ladbury Sunday, March 31, 2013 11:16 AM Add information
Sunday, March 31, 2013 11:12 AM

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Bug 1256204 is logged for tracking.

Yubo Zhang
Application Support
EPX Service Enginerring Tier1
- Proposed as answer by Ed Price - MSFTMicrosoft employee Friday, June 21, 2013 1:29 AM
- Edited by Ed Price - MSFTMicrosoft employee Friday, June 21, 2013 1:30 AM Removed the link
- Marked as answer by Richard MuellerMVP, Banned Sunday, June 30, 2013 9:47 PM
Thursday, June 20, 2013 10:10 AM

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You might try unsubscribe and re-configure alerts in My Settings.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
- Proposed as answer by Naomi N Sunday, March 31, 2013 2:58 PM
- Unproposed as answer by Naomi N Monday, April 1, 2013 1:11 PM
Sunday, March 31, 2013 1:35 PM

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Thanks Dave,

I tried that yesterday evening.

As I just received an alert for your post, it looks as though it did the trick!

Sunday, March 31, 2013 1:41 PM

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Good to hear. Hope it holds.

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Sunday, March 31, 2013 1:43 PM

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Sadly things are still not working. I just signed on and discovered there have been two updates to http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/14cedd95-b3b0-4830-be00-da793dda9e27 since I re-configured alerts. I was not notified of either of them.

Monday, April 1, 2013 8:25 AM

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Hi Julian,
Please refer to this thread: Problems Confirming Email for Forums Alerts for help.
Visual Studio Cloud Services
- Proposed as answer by Ed Price - MSFTMicrosoft employee Wednesday, June 19, 2013 10:18 PM
- Unproposed as answer by Ed Price - MSFTMicrosoft employee Wednesday, June 19, 2013 10:19 PM
Wednesday, April 3, 2013 2:34 AM

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Pan,

I checked the link you suggested but don't think it looks relevant to me, insofar as I regularly sign out of Live and empty my cache. Not only that, but the problem seems selective: I was indeed alerted to the updates to this post made by Dave Patrick and yourself, but other alerts such as those I mentioned above are failing (some more info; they are old alerts which have worked perfectly in the past). It seems to me that alerts stopped working in mid March: an impression reinforced by the fact that the thread you suggested was resurrected around that time.

As suggested elsewhere on this site, I have raised the issue at 'fissues@microsoft.com'
- Proposed as answer by Ed Price - MSFTMicrosoft employee Wednesday, June 19, 2013 10:18 PM
Wednesday, April 3, 2013 6:32 AM

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I'm seeing alerts selectively not work over the past couple of days. Some threads I'll get alerts on, others I will not.
SharePoint - Nauplius Applications
Microsoft SharePoint Server MVP
MCITP: SharePoint Administrator 2010

-----------------------
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Thursday, April 4, 2013 11:11 PM

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I submitted a bug request.

Thanks!
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!
- Proposed as answer by Ed Price - MSFTMicrosoft employee Monday, June 10, 2013 8:39 PM
- Unproposed as answer by Ed Price - MSFTMicrosoft employee Wednesday, June 19, 2013 8:54 AM
Wednesday, April 10, 2013 2:54 AM

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Hi Julian,

Would you please provide information below for us to investigate the issue?

1. Please let us know the email address that you configure to receive alerts.

2. Please sign in the forum site and confirm if your alert configuration is still there.

3. Pease let us know if the issue persists? Is it intermittent for you or you cannot receive all forum alerts?

4. Please confirm that when you write a post, have you ever select the option "Alert me when someone responds to this post" or click "Alert me" which is shown at the left top of the first post in threads.

We will update you here with any progress or if more information is needed.
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Wednesday, April 10, 2013 3:13 AM

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Yubo,

Taking your questions in order:

1. I would prefer not to put my email address in this thread. Do you have another way I could get it to you? Perhaps you could dig out the issue I sent to 'fissues@microsoft.com' on April 2. Note that the email address I sent it from is not the alerts address, but the email does include that information.

2. Yes the configuration is still there

3. I cannot be sure. I was indeed alerted to the two recent posts in this thread, one of which was yours. However, there has been no activity on my other alerts since I last posted here, so I cannot tell if they would work.

4. I so confirm

Julian

Wednesday, April 10, 2013 7:55 AM

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Hi Julian,

Please first confirm if you can receive alert about this post.

I have a test on forum alerts with my teammates, the function works fine at our end. We have used @Hotmail.com and @Microsoft.com as the mail to receive alerts. Every time our test thread is replied, we can receive forum alerts immediately.

Would you please reconfigure your forum alert settings or change the mail that receive forum alerts to another one? After that, please monitor some time and reply this thread if the issue persists.
Yubo Zhang
Application Support
EPX Service Enginerring Tier1
- Proposed as answer by Ed Price - MSFTMicrosoft employee Wednesday, April 10, 2013 7:49 PM
- Marked as answer by Ed Price - MSFTMicrosoft employee Friday, May 24, 2013 6:38 PM
- Unmarked as answer by Julian Ladbury Monday, May 27, 2013 8:14 AM
- Unproposed as answer by Ed Price - MSFTMicrosoft employee Monday, June 10, 2013 8:39 PM
Wednesday, April 10, 2013 8:36 AM

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Yubo,

Yes I received the alert, so my address is obviously OK. I would prefer not to change it for a variety of reasons.

Wednesday, April 10, 2013 8:47 AM

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Hi Julian,

Would you reconfigure your forum alert settings and monitor some time to see if there is still alerts missing?

Besides, for the two threads that you mentioned in your first post of this thread, would you re-subscribe them to alert you and see if you can receive alerts?

Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Thursday, April 11, 2013 12:21 AM

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Hi Yubo,

I have updated 'My Forum Links > My Settings' not to alert me, and then back to alerting me.

I have also removed and reinstated the alerts to the two threads. Sadly, people seem to have lost interest in them recently, so it might be some while before I know whether or not that worked.

Thursday, April 11, 2013 9:43 AM

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Julian, you can update this thread whenever you encounter the issue. Hope it works fine for you.
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Friday, April 12, 2013 3:07 AM

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Julian, does your forum alert works fine now?
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Monday, April 15, 2013 12:32 AM

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Still can't be sure. No-one has updated the threads I am watching. I was alerted to your post though.

Monday, April 15, 2013 10:33 AM

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Problem is still there. I was not notified of this update to http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/14cedd95-b3b0-4830-be00-da793dda9e27 :

Last Reply Jacob W. Klein Sunday, April 21, 2013 2:21 AM

However, I was notified of this update to http://social.msdn.microsoft.com/Forums/en-US/worddev/thread/e2e04c42-0844-4e04-bcc6-851809a64da6/:

Last Reply Matt B (MSFT)<abbr class="affil" style="border:0px;font-style:inherit;font-family:inherit;margin:0px 0.5em;outline:0px;padding:0px;display:inline-block;vertical-align:top;color:#000000;">Microsoft Employee</abbr>14 hours 12 minutes ago

Monday, April 22, 2013 11:31 AM

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Julian, I just subscribe the thread that you cannot receive alert to see if I encounter the issue. by the way, would you check your mail box again, including junk mail for confirming this?
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Tuesday, April 23, 2013 5:25 AM

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Yubo,

1. Definitely not going to junk or spam.

2. There has been a recent update to the thread (6 hours ago):

I was not notified. Were you?

Friday, April 26, 2013 10:44 AM

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Julian, just notice the alert of your post. I do not receive the alert for the thread either. Does the issue happen to other threads you subscribe?
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Wednesday, May 1, 2013 12:29 PM

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Yubo,

I can't be sure, as none of my other threads have had recent updates.

Julian

Wednesday, May 1, 2013 4:13 PM

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Yubo,

There have been some posts in the Windows 8 File History thread recently; I was alerted to none of them. Were you?

Monday, May 27, 2013 8:19 AM

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Julian, I am not sure. Recently I deleted lots of mails. Anyway, I will test this today and let you know the result.
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Tuesday, May 28, 2013 12:07 AM

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Julian, do you receive email alert of my reply on this thread and Windows 8 File history thread?

I finished the test and also did not receive email alert of posts in Windows 8 File history thread. I was wondering this may be because the thread is too long.

Do you encounter the issue with other threads?
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Wednesday, May 29, 2013 5:39 AM

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Yubo,

I received an alert to your post in this thread, but not to the one in the Windows 8 File History one.

In recent days I have also received alerts to one other thread (http://social.msdn.microsoft.com/Forums/en-US/worddev/thread/e2e04c42-0844-4e04-bcc6-851809a64da6/).

I have not received alerts to either of the threads I mentioned in my initial post, despite both of them having been updated.

Wednesday, May 29, 2013 10:23 AM

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Still an issue?

Thanks!
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!

Monday, June 10, 2013 8:38 PM

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Yubo, was this submitted as a bug?

Thanks!
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!

Monday, June 10, 2013 8:39 PM

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Still an issue. http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/14cedd95-b3b0-4830-be00-da793dda9e27 was updated 7 hours ago, but I received no alert.

I did receive alerts to the recent changes on this thread.

Tuesday, June 11, 2013 6:23 AM

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I still need to get this verified as to whether this was logged as a bug or not.
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!

Wednesday, June 19, 2013 8:54 AM

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Okay, I resubmitted this as a request to make sure it gets logged.

Thanks!
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!

Wednesday, June 19, 2013 10:58 PM

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Hi Julian,

Have you tried to use another email for forum alerts from http://social.msdn.microsoft.com/Forums/en-US/user?returnUrl=http%3A%2F%2Fsocial.msdn.microsoft.com%2FForums%2Fen-US%2Fuser%2Falerts ? Because forums were sending alerts to all users except you, it is possible that some of the alert emails were blocked by your side.

BTW, we were experiencing email elert issues. It should be fixed tomorrow. I will let you know when you can test it again.

Regards, Jundan
- Edited by Jundan Wu Wednesday, June 19, 2013 11:34 PM edit
Wednesday, June 19, 2013 11:06 PM

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Bug 1256204 is logged for tracking.

Yubo Zhang
Application Support
EPX Service Enginerring Tier1
- Proposed as answer by Ed Price - MSFTMicrosoft employee Friday, June 21, 2013 1:29 AM
- Edited by Ed Price - MSFTMicrosoft employee Friday, June 21, 2013 1:30 AM Removed the link
- Marked as answer by Richard MuellerMVP, Banned Sunday, June 30, 2013 9:47 PM
Thursday, June 20, 2013 10:10 AM

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Bug 1256204 is logged for tracking.

Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Perfect! Thanks!
Ed Price (a.k.a User Ed), SQL Server Customer Program Manager (Blog, Small Basic, Wiki Ninjas, Wiki)

Answer an interesting question? Create a wiki article about it!

Friday, June 21, 2013 1:30 AM

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Julin, please confirm if the issue is resolved at your end now.
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Friday, June 21, 2013 6:13 AM

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Yubo,

I do get alerts from this and some other threads.

The last update to http://social.msdn.microsoft.com/Forums/en-US/14cedd95-b3b0-4830-be00-da793dda9e27/windows-8-file-history-excessive-backup-excessively-saving-copies-of-files-photos-videos#e1924884-723d-4332-bf2c-b76a181c1e9e was on Tuesday, June 18, 2013 3:04 PM. I did NOT get an alert for it.

Obviously, I have no way of knowing whether any fixes that have been applied since Tuesday, June 18, 2013 3:04 PM have worked.

Friday, June 21, 2013 6:22 AM

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Julian, the latest update form the thread http://social.msdn.microsoft.com/Forums/en-US/14cedd95-b3b0-4830-be00-da793dda9e27/windows-8-file-history-excessive-backup-excessively-saving-copies-of-files-photos-videos#e1924884-723d-4332-bf2c-b76a181c1e9e is Friday, June 28, 2013 12:28 AM, do you get alerts for the posts after June 18, 2013 3:04 PM?
Yubo Zhang
Application Support
EPX Service Enginerring Tier1

Monday, July 1, 2013 6:04 AM

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Yubo,

I have had no alerts for updates on that thread for a long time now; certainly no alert to the Friday, June 28, 2013 12:28 AM update you mention.

I have been getting alerts to other updates - those in this thread for example, also recently to an update on June 25 to http://social.msdn.microsoft.com/Forums/en-US/6502a726-b641-46eb-ae2f-94acc16bc8ea/windows-8-synctoy-21-task-scheduler-error.

Monday, July 1, 2013 7:58 AM

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