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My latop is saying that my 'copy of windows isn't genuine'. RRS feed

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    Okay, so I've had this laptop for three or so years now, and a while back, I had to get it repaired. Soon after, I turned it on and a message came up and said something about my product key being wrong and I either need to type a new one or buy another one. I just go on the type the product key later option and ignore it. So anyways, after selecting that, the background is black and there's a message in the bottom-right corner that reads:

    'Windows Vista (TM)

    Build 6002

    This copy of Windows is not genuine'.

    So, what can I do?? Here's the report as well:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2

    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=

    Windows Product ID: 89578-OEM-7332157-00204

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.003

    ID: {172A7D08-EDFE-4AD1-90C9-B88E59038914}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100608-0458

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{172A7D08-EDFE-4AD1-90C9-B88E59038914}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3410171381-1528169740-2268763545</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R19/R20/R21</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>07SH</Version><SMBIOSVersion major="2" minor="4"/><Date>20070227000000.000000+000</Date></BIOS><HWID>96333507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89578-00146-321-500204-02-2057-6001.0000-2732009

    Installation ID: 020741820625383195381010534723631502294773810131128320

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: B9HD2

    License Status: Notification

    Notification Reason: 0xC004F032.

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ9W8hZm7i7UVbiRkKYaMBSl8vSqBNCaRP2sVvRI

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP SEC   HAINANII

      SLIC SECCSD LH43STAR

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

      SSDT PmRef Cpu0Tst

     

     

    Thursday, September 2, 2010 7:00 AM

Answers

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    Please insure that KB931573 update is installed, If it is installed proceed to the instructions below, if it is not installed then install it by downloading it from the following KB article http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 (this article is the source of the advice given, you may want to read over it), reboot and attempt to validate at www.microsoft.com/genuine or of the non-genuine status persists proceed to the instructions below.

     

    Look on the bottom of your computer for a COA sticker, install that product key by navigating to the system properities page in the control panel (or pressing the win key and pause at the same time). Scroll to the bottom of the screen and change the product key.

    Now to activate by phone

    Activate by phone

     

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

    • Proposed as answer by Darin Smith MS Thursday, September 2, 2010 7:36 PM
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:59 PM
    Thursday, September 2, 2010 1:05 PM
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    In this case, please try the below steps.  The steps recreate Vista's Licensing Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and to Activate by Phone.

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, September 2, 2010 7:36 PM
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:59 PM
    Thursday, September 2, 2010 7:36 PM

All replies

  • Question
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    Please insure that KB931573 update is installed, If it is installed proceed to the instructions below, if it is not installed then install it by downloading it from the following KB article http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 (this article is the source of the advice given, you may want to read over it), reboot and attempt to validate at www.microsoft.com/genuine or of the non-genuine status persists proceed to the instructions below.

     

    Look on the bottom of your computer for a COA sticker, install that product key by navigating to the system properities page in the control panel (or pressing the win key and pause at the same time). Scroll to the bottom of the screen and change the product key.

    Now to activate by phone

    Activate by phone

     

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

    • Proposed as answer by Darin Smith MS Thursday, September 2, 2010 7:36 PM
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:59 PM
    Thursday, September 2, 2010 1:05 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Please insure that KB931573 update is installed, If it is installed proceed to the instructions below, if it is not installed then install it by downloading it from the following KB article http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  (this article is the source of the advice given, you may want to read over it), reboot and attempt to validate at www.microsoft.com/genuine or of the non-genuine status persists proceed to the instructions below.

     

    Look on the bottom of your computer for a COA sticker, install that product key by navigating to the system properities page in the control panel (or pressing the win key and pause at the same time). Scroll to the bottom of the screen and change the product key.

    Now to activate by phone

    Activate by phone

     

    1. Type "slui 4" in the start menu search box, hit enter

    2. Select country or region

    3. Dial the number, DO NOT select any menu options, just wait and a person will pick up.

    4. activate by phone.

     

    I have the exact same problem as clubcoffee. I have the update installed, however there is no option to activate by phone. That search term just takes me back to entering a different product key. I've tried multiple times and many different thinsgs, such as rebooting to an earlier time, scanning the registry..etc. I have no idea what to do. I can't activate vista, and I can't use my laptop
    Thursday, September 2, 2010 3:06 PM
  • Question
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    In this case, please try the below steps.  The steps recreate Vista's Licensing Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the key from the sticker on the side or bottom of the PC and to Activate by Phone.

    Thank you,

    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, September 2, 2010 7:36 PM
    • Marked as answer by Darin Smith MS Tuesday, September 7, 2010 8:59 PM
    Thursday, September 2, 2010 7:36 PM