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Not genuine and getting popups RRS feed

  • Question

  • My friend's dad got her computer fixed at a shop. Now her windows isn't genuine and she's getting popups.

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-DRBTW-BF94D-8MRXG
    Windows Product Key Hash: FC0ziRF1WJNAfwGkBnmLdvJ/1Q0=
    Windows Product ID: 55274-641-2096227-23606
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: aec1ac1d-2a66-439e-8367-89576c78539f
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>aec1ac1d-2a66-439e-8367-89576c78539f</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-8MRXG</PKey><PID>55274-641-2096227-23606</PID><PIDType>1</PIDType><SID>S-1-5-21-1229272821-706699826-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>PC109A-ABA A630N</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3.04    </Version><SMBIOSVersion major="2" minor="3"/><Date>20040705000000.000000+000</Date></BIOS><HWID>A22E304701844053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57114</Pid></Product></Products></Office></Software></GenuineResults>

    Saturday, September 2, 2006 8:12 PM

Answers

  • Klumzypinoy,

    Right now, friend's HP computer has a Volume Licensing (VL) edition of XP Pro installed (Line 7), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    More bad news:  The installation of Office 2003 Pro is also nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to friend, please suggest that they return to the place where they purchased it and demand that they either be given genuine licensed software or a refund.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering? We would expect to see HPQ (or just HP) on the COA.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friend's computer almost assuredly came with a genuine installation of XP.  The fix might be as simple as putting that XP back onto the computer using the HP supplied Recovery CD or Recovery Partition procedure.

    Sunday, September 3, 2006 1:29 AM

All replies

  • An Invalid Product Key is one that was illegally generated by a non-Microsoft Product Key Generator.  As a consequence, your Windows XP installation is deemed non-genuine.

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on which will provide information on your options which include how to acquire a WGA Kit.

    Saturday, September 2, 2006 9:17 PM
    Moderator
  • My friend has a genuine cd key on the back of her CPU. She tried doing the CD Key Update but it said that the CD key was invalid. The weird thing is, she bought her HP computer from Best Buy, and I'm wondering why the CD Key isn't working. Can anyone help me with this?
    Saturday, September 2, 2006 10:11 PM
  • Klumzypinoy,

    Right now, friend's HP computer has a Volume Licensing (VL) edition of XP Pro installed (Line 7), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    More bad news:  The installation of Office 2003 Pro is also nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to friend, please suggest that they return to the place where they purchased it and demand that they either be given genuine licensed software or a refund.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering? We would expect to see HPQ (or just HP) on the COA.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Friend's computer almost assuredly came with a genuine installation of XP.  The fix might be as simple as putting that XP back onto the computer using the HP supplied Recovery CD or Recovery Partition procedure.

    Sunday, September 3, 2006 1:29 AM
  • Klumzypinoy,

    The Key Updater Utility cannot use an XP Home Edition (which is most likely what was on the computer when it shipped from HP) Product Key to "legalize" a nongenuine installation of XP Pro, which is what is on the computer now.

    Computer repair shop screwed this one up, they ought to be made to put it right.

    Sunday, September 3, 2006 1:31 AM