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Any way to have cd key resent ? RRS feed

  • Question

  • I am reinstalling windows for some friends and after formatting the machine and going to install windows I realise I need a cd key that would have been in the email sent when they purchased a Genuine Advantage Kit for Windows XP Pro. Is there any way to have this resent ?
    Sunday, December 28, 2008 7:34 AM

Answers

  • Hello Jon,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.  Do you have questions about your Genuine Advantage Kit you previously ordered, including what the product key is? Please refer to the following link for phone numbers and operational hours. See below:

    http://support.microsoft.com/gp/cuphone

    You should receive an e-mail from service@microsoft.com  which will contain the 25 digit Product Key along with instructions for running the conversion tool. Please print a copy of the email for your records. You may be asked for your Product Key in the future if you request Windows Product Support. The next step of the update process will also ask you for your Product Key.

    Windows Product Key Update Tool:

     http://go.microsoft.com/fwlink/?LinkId=45668            

    This tool will lead you through several steps to convert your current Windows Vista software to a genuine and activated copy of Windows Vista.  All active items in your order for Microsoft Products have been shipped. 

    Additional WGA Kit information: 

    http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en&sGuid=278ceda3-fc97-4e0a-897a-ebdc7cb537fc 

    Note:  It is important to check your junk email folder to ensure your confirmation email has not been sent to this location. The originating email will be from service@microsoft.com .  If you have junk email set to automatically move and delete messages, you should request further information from the contacts listed above. They will be able to send you another email. You may also list *.microsoft.com in your trusted domains for email and receive future Microsoft email directly into your Inbox. You may need to contact your email provider for steps on how to make this adjustment.

    Thank you for visiting the WGA program forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, December 29, 2008 10:34 PM
    Monday, December 29, 2008 10:34 PM