Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
OEM Windows 7 Professional suddenly not genuine RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

    I have an OEM version of windows 7 that I purchased in 10.07.2010 at www.digitec.ch
    Until now I never had problems with it.
    Today I got the message, that my version is not genuine and that I have to buy another version

    Can you help me resolve this problem?


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RHV74-PVGJ7-VYCFH
    Windows Product Key Hash: Kft9ld+eX/K09t2VCd5xbyXO9I0=
    Windows Product ID: 00371-OEM-9044202-01380
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {710AA3E6-08F1-4843-BC52-C8EAC80028AD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\nic\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{710AA3E6-08F1-4843-BC52-C8EAC80028AD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VYCFH</PKey><PID>00371-OEM-9044202-01380</PID><PIDType>3</PIDType><SID>S-1-5-21-1648565044-3467102476-2974323229</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20120309000000.000000+000</Date></BIOS><HWID>15663C07018400FE</HWID><UserLCID>0807</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-442-001380-02-2055-7601.0000-0392014
    Installation ID: 016034134132859903665002180900991846632482853802223505
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VYCFH
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 08.02.2014 14:52:55

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:8:2014 13:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PgAAAAIABAABAAEAAQAEAAAAAwABAAEAln0QSU40iJJgGpSWFlJ0uPT7YBLeiGI99AH8RS10dIpyir5BlmM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT IdeRef IdeTable
      SSDT IdeRef IdeTable
      SSDT IdeRef IdeTable
      BGRT ALASKA A M I

    Saturday, February 8, 2014 2:00 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote

    The system is complaining because it's run out of grace period - which usually means that you neglected to activate it.

    from your description, it sounds as if you simply need to use Telephone activation.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Noel D PatonModerator Wednesday, February 12, 2014 6:32 PM
    • Marked as answer by tolstoi Monday, February 17, 2014 8:23 PM
    Sunday, February 9, 2014 10:21 AM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Try using this Fix It solution.

    Carey Frisch

    Saturday, February 8, 2014 6:23 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks!

    Unfortunately, the fix did not work. After reboot I tried to activate it again, but it showed me the same message as above...any other idea I could try out?


    • Edited by tolstoi Sunday, February 9, 2014 8:42 AM
    Sunday, February 9, 2014 8:41 AM
  • Question
    Sign in to vote
    1
    Sign in to vote

    The system is complaining because it's run out of grace period - which usually means that you neglected to activate it.

    from your description, it sounds as if you simply need to use Telephone activation.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Noel D PatonModerator Wednesday, February 12, 2014 6:32 PM
    • Marked as answer by tolstoi Monday, February 17, 2014 8:23 PM
    Sunday, February 9, 2014 10:21 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Try using this Fix It solution.

    Carey Frisch

    Why on earth would you expect a fixit for a completely different error-type to have any effect here?

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 9, 2014 10:22 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    Thanks for your answer. I was able to activate windows by telephone activation! I didn't even need the operator; I simply entered the code I got by phone! What I don't understand is why this didn't work with the regular online activation...anyway...the important thing is that I got rid of the activation message :)
    Monday, February 17, 2014 8:27 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Glad to hear it - sometimes the activation system complains because of the number of activations that have been attempted but failed, and after that Operator activation is required.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 17, 2014 9:08 PM
    Moderator