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OneCare Activation RRS feed

  • Question

  • I signed up for and paid for my OneCare subscription 8/4/08, but had to reset my computor with an earlier time and date to delete another program the next day  Then I discovered my subscription wasn't acknowledged.  I then reset my time/date on my computor for  8/4/08 all to no avail, then again for 8/5/08 again to no avail.  When I log into OneCare, it shows I'm signed up, but no account.  I've paid the $49.95 already and the money was deducted from my bank account.  Do I have to pay all over again?  HELP!!!!n  I've tried everything!

    Saturday, August 9, 2008 6:26 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, August 11, 2008 2:49 PM
    Moderator