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Live Mesh Won't Reinstall RRS feed

  • Question


  • I have had some problems with Live Mesh not showing it was online when it was, not wanting to update, etc so I decided to repair then reinstall as some of the help had suggested.

    I now can't get Live Mesh to install.  Everytime I get the following error
    "Installer encountered errors.  No such interface supported.  Get more help (Error: 80004002)"

    Based on reading other threads I have tried the following:
    1. I checked Windows Update Agent.  It was a little old and i updated it

    http://support.microsoft.com/default.aspx/kb/949104

    2.  I ran the Windows Installer Cleanup Utility

    http://support.microsoft.com/kb/290301

    3.  I have checked Vista does not show the program is installed but when I try and install Live Mesh it says uninstalling before it tries to install.

    4. I tried running the installer from a command prompt with /repair  and that did not work

    5. I tried turning on UAC and doing an install due to old bugs that are supposed to be fixed.

    6. I could not find the listed registry entries to remove

    HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\9D1E4BCD781B45B479E1418784C5A935

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\<YOURSID>\Products\9D1E4BCD781B45B479E1418784C5A935


    7.  I tried running the following three registry commands at a command prompt

    Regsvr32 %windir%\system32\vbscript.dll

    Regsvr32 %windir%\system32\scrrun.dll

    Regsvr32 %windir%\system32\wshom.ocx

    but that id not work


    What else am I missing?

    It used to work.

    I am running Windows Vista SP1 with an account that is a local admin,


    thanks for any thoughts and ideas


    Alan



     

     

     

     





    Monday, September 28, 2009 10:14 PM

Answers

  • Hello, Alan.
    Please submit a bug report, though you may not have any logs.
    I suspect that you may have been using (in the past) one of the early beta builds of IE8 on this machine as that can cause a problem similar to what you are seeing. I don't know the solution, but hopefully the bug report will help.
     

    How to Submit Bugs and Live Mesh Logs

    Note that you probably won't get a response to the bug report, though. It will be transferred to the internal system to be assigned to the appropriate development group.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Tuesday, September 29, 2009 2:41 PM
    Moderator