Answered by:
Windows Copy not genuine Error

Question
-
Hello All,
I have a Windows 7 Home Premium Acer64 bit laptop that is displaying a Win 7 build 7601 Not genuine Error.
The laptop was purchased with the OS installed and activated.
In the System properties page the Windows Activation and Product ID are not available.
I have downloaded and ran the MGA Diag Tool below are the results.I tried to uninstall the kb971003 but it tells me that there was an error uninstalling that. I hope all this info can help to solve this issue. Any help would be appreciated.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {579F128B-150B-405F-9F3F-D39307021A7A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee2_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[Hr = 0x80092003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{579F128B-150B-405F-9F3F-D39307021A7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3049909734-4051000845-2298912441</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5732Z </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V3.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20091130000000.000000+000</Date></BIOS><HWID>DF843B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5FDEC4309223EAC</Val><Hash>yo/BiCaPSksnU61ik577lrsh1/Q=</Hash><Pid>81599-854-6813523-65867</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 10:13:2012 14:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqg4EYLDxAOgbwwHrjZ+XaiR1I9AbkbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Tuesday, November 13, 2012 4:53 PM
Answers
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I ended up recovering the PC to factory default. Thanks for the assistance.
- Proposed as answer by Noel D PatonModerator Friday, November 16, 2012 9:12 AM
- Marked as answer by george1009Editor Friday, November 23, 2012 6:53 AM
Friday, November 16, 2012 3:00 AM
All replies
-
You have a file mismatch....
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.
Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Tuesday, November 13, 2012 5:11 PMModerator -
Here is a link to the compressed CBS File.
http://sdrv.ms/W6Y1VWWednesday, November 14, 2012 8:43 AM -
When running the MGADiag Tool i encounter an error: Failed to create output files, hr = 0x8007002 Please contact support.Wednesday, November 14, 2012 8:59 AM
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Ignore the error - the report will still paste to your reply.
You have major file corruption problems - this scan identified 189 corrupted files!
Please run another SFC /SCANNOW and post the new CBS.log file, and we'll see how much managed to get fixed, and what new ones it comes up with.
I suspect, though, that you may be faced with a reinstall.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, November 14, 2012 9:08 AMModerator -
Here is the Diagnostic report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {579F128B-150B-405F-9F3F-D39307021A7A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[Hr = 0x80092003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{579F128B-150B-405F-9F3F-D39307021A7A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3049909734-4051000845-2298912441</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5732Z </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V3.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20091130000000.000000+000</Date></BIOS><HWID>DF403A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5FDEC4309223EAC</Val><Hash>yo/BiCaPSksnU61ik577lrsh1/Q=</Hash><Pid>81599-854-6813523-65867</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 10:13:2012 14:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqg4EYLDxAOgbwwHrjZ+XaiR1I9AbkbK
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
Wednesday, November 14, 2012 1:07 PM -
No change in the report - which isn't surprising.
Please run the SFC and post the new log.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, November 14, 2012 1:23 PMModerator -
here is the smaller CBS file log output after the second sfc command
2012-11-14 08:36:55, Info CBS Starting TrustedInstaller initialization.
2012-11-14 08:36:55, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2012-11-14 08:36:56, Info CSI 00000001@2012/11/14:13:36:56.902 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef1e7f0ad @0x7fef3959849 @0x7fef39234e3 @0xff80e97c @0xff80d799 @0xff80db2f)
2012-11-14 08:36:56, Info CSI 00000002@2012/11/14:13:36:56.912 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef1e7f0ad @0x7fef39a6816 @0x7fef3972aac @0x7fef39235b9 @0xff80e97c @0xff80d799)
2012-11-14 08:36:56, Info CSI 00000003@2012/11/14:13:36:56.913 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fef1e7f0ad @0x7fefb298738 @0x7fefb298866 @0xff80e474 @0xff80d7de @0xff80db2f)
2012-11-14 08:36:56, Info CBS Ending TrustedInstaller initialization.
2012-11-14 08:36:56, Info CBS Starting the TrustedInstaller main loop.
2012-11-14 08:36:56, Info CBS TrustedInstaller service starts successfully.
2012-11-14 08:36:56, Info CBS SQM: Initializing online with Windows opt-in: False
2012-11-14 08:36:56, Info CBS SQM: Cleaning up report files older than 10 days.
2012-11-14 08:36:56, Info CBS SQM: Requesting upload of all unsent reports.
2012-11-14 08:36:56, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2012-11-14 08:36:56, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2012-11-14 08:36:56, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2012-11-14 08:36:56, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2012-11-14 08:36:56, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2012-11-14 08:36:56, Info CBS NonStart: Checking to ensure startup processing was not required.
2012-11-14 08:36:56, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xfcf800
2012-11-14 08:36:56, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2012-11-14 08:36:56, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f0
2012-11-14 08:36:57, Info CSI 00000007@2012/11/14:13:36:57.01 CSI perf trace:
CSIPERF:TXCOMMIT;521
2012-11-14 08:36:57, Info CBS NonStart: Success, startup processing not required as expected.
2012-11-14 08:36:57, Info CBS Startup processing thread terminated normally
2012-11-14 08:36:57, Info CSI 00000008 CSI Store 3083120 (0x00000000002f0b70) initialized
2012-11-14 08:36:57, Info CBS Session: 30261869_499793786 initialized by client WindowsUpdateAgent.
2012-11-14 08:36:57, Info CBS Read out cached package applicability for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, ApplicableState: 112, CurrentState:112
2012-11-14 08:36:57, Info CBS Session: 30261869_501013856 initialized by client WindowsUpdateAgent.
2012-11-14 08:36:57, Info CBS Read out cached package applicability for package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, ApplicableState: 112, CurrentState:112
2012-11-14 08:36:57, Info CBS Session: 30261869_501993912 initialized by client WindowsUpdateAgent.
2012-11-14 08:36:57, Info CBS Read out cached package applicability for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256, ApplicableState: 112, CurrentState:112
2012-11-14 08:36:57, Info CBS Failed to create backup log cab. [HRESULT = 0x800700ff - ERROR_EA_LIST_INCONSISTENT]
2012-11-14 08:46:57, Info CBS Reboot mark refs incremented to: 1
2012-11-14 08:46:57, Info CBS Scavenge: Starts
2012-11-14 08:46:57, Info CSI 00000009@2012/11/14:13:46:57.347 CSI Transaction @0x2a7ce0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [10]"TI6.0_0:0/"
2012-11-14 08:46:57, Info CBS Scavenge: Begin CSI Store
2012-11-14 08:46:57, Error CSI 0000000a@2012/11/14:13:46:57.347 (F) d:\win7sp1_gdr\base\wcp\primitiveinstallers\settingsinstaller.cpp(228): Error STATUS_INVALID_IMAGE_FORMAT originated in function LoadSMIPrimitiveInstaller expression: (null)
[gle=0x80004005]
2012-11-14 08:47:16, Error CSI 0000000b (F) HRESULT_FROM_WIN32(193) #234# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x800700c1]
2012-11-14 08:47:16, Error CSI 0000000c (F) HRESULT_FROM_WIN32(193) #232# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800700c1]
2012-11-14 08:47:16, Error CSI 0000000d (F) HRESULT_FROM_WIN32(193) #231# 20319014 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
[gle=0x800700c1]
2012-11-14 08:47:16, Info CBS Scavenge: Failed to commit scavenging of CSI store. [HRESULT = 0x800700c1 - ERROR_BAD_EXE_FORMAT]
2012-11-14 08:47:16, Info CSI 0000000e@2012/11/14:13:47:16.309 CSI Transaction @0x2a7ce0 destroyed
2012-11-14 08:47:16, Info CBS Warning: Failed to scavenge CSI store. [HRESULT = 0x800700c1 - ERROR_BAD_EXE_FORMAT]
2012-11-14 08:47:16, Info CBS Reboot mark refs: 0
2012-11-14 08:47:16, Info CBS Warning: Failed while executing service idle processing. [HRESULT = 0x800700c1 - ERROR_BAD_EXE_FORMAT]
2012-11-14 08:47:16, Info CBS Warning: Failed to execute service idle processing. Error code: 0X800700c1 [HRESULT = 0x800700c1 - ERROR_BAD_EXE_FORMAT]
2012-11-14 08:47:16, Info CBS Idle processing thread terminated normally
2012-11-14 08:47:16, Info CBS Ending the TrustedInstaller main loop.
2012-11-14 08:47:16, Info CBS Starting TrustedInstaller finalization.
2012-11-14 08:47:16, Info CBS Ending TrustedInstaller finalization.Wednesday, November 14, 2012 7:55 PM -
Please upload teh entire log file to your SkyDrive (or other fileshare site) and post a link - what you have so far posted is negligeable.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
Wednesday, November 14, 2012 8:02 PMModerator -
I ended up recovering the PC to factory default. Thanks for the assistance.
- Proposed as answer by Noel D PatonModerator Friday, November 16, 2012 9:12 AM
- Marked as answer by george1009Editor Friday, November 23, 2012 6:53 AM
Friday, November 16, 2012 3:00 AM