Answered by:
Windows 7 displays "Not Genuine" after installing Adobe Reader update and reboot. But still says activated in system preferences.

Question
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Okay, So rebooted after that Adobe Update, and i came across a screen that stated, "That my system might not be genuine." It had an option to go continue, close. Or the "X" button. So I just exited out. My computer used to run Windows vista till it crashed. So I took it to a hole in the wall Computer Repair. I was charged 100+ for the guy to install windows 7. But after I saw this rude message after an update. I began to question this computer man across the street. Can someone please help me verify if this is fraud or not? Cuz im ready to march and beat some ass. Please let me know.
Thanks alot.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GBB7R-FJCJJ-TWR3V
Windows Product Key Hash: NJ21KM8skwUkY4+0/JXzW5aTYTk=
Windows Product ID: 00359-OEM-8703163-78596
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3A9ABD57-BEAB-4D2F-9588-96C31B036247}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3A9ABD57-BEAB-4D2F-9588-96C31B036247}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWR3V</PKey><PID>00359-OEM-8703163-78596</PID><PIDType>3</PIDType><SID>S-1-5-21-1112446919-2339565899-2328772244</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RX885AA-ABA a6000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20070327000000.000000+000</Date></BIOS><HWID>F0BB3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65779</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-678596-02-1033-7600.0000-2392010
Installation ID: 012993493876676432685893016840427931242133902774999964
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TWR3V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/13/2011 2:42:51 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2010 19:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAEAAwABAAAAAQABAAEAnJ8++rygTjSSAIQnxlM+h6Kn+z7eiGa0lN6Otg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Sunday, February 13, 2011 8:59 PM
Answers
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"codynln" wrote in message news:08d959d6-e56a-49a2-b4dc-c1b0664ac906...
Ran the MGADiag after the restore. Here ya go.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GBB7R-FJCJJ-TWR3V
Windows Product Key Hash: NJ21KM8skwUkY4+0/JXzW5aTYTk=
Windows Product ID: 00359-OEM-8703163-78596
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
I can see nothing wrong with this report either.
OK - now re-install the Adobe update, and see if you get the notification again .If you do, allow 15 minutes for the system to settle down, then reboot.See if the notification disappears.If it's still present, run the MGADiag report again.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, February 17, 2011 12:34 AM
Sunday, February 13, 2011 9:55 PMModerator
All replies
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Sunday, February 13, 2011 9:04 PM
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Use system restore to return the system to before you downloaded Adobe Reader. Run the MGADiag report again and paste here.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Sunday, February 13, 2011 9:11 PMAnswerer -
"codynln" wrote in message news:8202af91-b9fd-44bb-b816-ca3e860391fc...
Okay, So rebooted after that Adobe Update, and i came across a screen that stated, "That my system might not be genuine." It had an option to go continue, close. Or the "X" button. So I just exited out. My computer used to run Windows vista till it crashed. So I took it to a hole in the wall Computer Repair. I was charged 100+ for the guy to install windows 7. But after I saw this rude message after an update. I began to question this computer man across the street. Can someone please help me verify if this is fraud or not? Cuz im ready to march and beat some ass. Please let me know.
Thanks alot.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GBB7R-FJCJJ-TWR3V
Windows Product Key Hash: NJ21KM8skwUkY4+0/JXzW5aTYTk=
Windows Product ID: 00359-OEM-8703163-78596
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
I can see nothing wrong with the report - probably a simple reboot will clear the errorIt can be caused by a 'race condition' at boot when processes are madly competing to get loaded, and sometimes things get a little stuck.If a reboot clears it, then there's nothing to worry about - if it does reappear, then try running the MGADiag while the notification is showing - it may be able to trap the error.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, February 13, 2011 9:26 PMModerator -
Ran the MGADiag after the restore. Here ya go.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GBB7R-FJCJJ-TWR3V
Windows Product Key Hash: NJ21KM8skwUkY4+0/JXzW5aTYTk=
Windows Product ID: 00359-OEM-8703163-78596
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {369DF9D1-6220-48F3-BA3A-3AC7BD3C0323}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{369DF9D1-6220-48F3-BA3A-3AC7BD3C0323}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWR3V</PKey><PID>00359-OEM-8703163-78596</PID><PIDType>3</PIDType><SID>S-1-5-21-1112446919-2339565899-2328772244</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RX885AA-ABA a6000n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20070327000000.000000+000</Date></BIOS><HWID>F0BB3607018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65779</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-031-678596-02-1033-7600.0000-2392010
Installation ID: 001446736994207826813641632321414992521795306050014973
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TWR3V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/13/2011 3:42:35 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2010 19:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAIAAgABAAEAAwABAAAAAQABAAEAnJ8++k40vKCSAIQnxlM+h6Kn+z7eiGa0lN6Otg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Sunday, February 13, 2011 9:46 PM -
"codynln" wrote in message news:08d959d6-e56a-49a2-b4dc-c1b0664ac906...
Ran the MGADiag after the restore. Here ya go.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GBB7R-FJCJJ-TWR3V
Windows Product Key Hash: NJ21KM8skwUkY4+0/JXzW5aTYTk=
Windows Product ID: 00359-OEM-8703163-78596
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
I can see nothing wrong with this report either.
OK - now re-install the Adobe update, and see if you get the notification again .If you do, allow 15 minutes for the system to settle down, then reboot.See if the notification disappears.If it's still present, run the MGADiag report again.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Thursday, February 17, 2011 12:34 AM
Sunday, February 13, 2011 9:55 PMModerator